Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Jade Bailey

Jade Bailey

Jacksonville

Summary

Dedicated daytime server with substantial experience in providing outstanding customer service within fast-paced environments. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills while managing multiple tasks. Experience in supporting kitchen operations and optimizing dining experiences, contributing to a positive atmosphere. Enthusiastically poised to leverage skills and passion for hospitality to elevate the guest experience in a dynamic team environment.

Overview

2
2
years of professional experience

Work History

Team Trainer

Chick-Fil-A
Jacksonville, FL, United States
09.2024 - Current
  • Consistently demonstrate the 'Core 4' (smile, eye contact, speak enthusiastically, and 'my pleasure') and maintain a sense of urgency.
  • Act as a 'go-to' person for Shift Leaders, often helping to handle guest complaints or alleviate pressure during peak times.
  • Ensure high standards of restaurant cleanliness and food safety are met at all times.
  • Provide immediate feedback to existing team members on restaurant procedures and hold them accountable to brand standards.
  • Lead the first 30 hours of training for new Team Members, equipping them with menu knowledge, food safety procedures, and customer service skills.
  • Monitor and track trainee progress, often communicating updates to the Training Director or Shift Leader.
  • Training the team on new menu items or seasonal campaigns.
  • Lead the 'Restroom Excellence' checks, ensuring they are inspected and cleaned every 15–30 minutes during peak hours.
  • Responsible for 'signing off' on cleaning checklists for your section, ensuring the next shift is set up for success.

Sales Associate

Aeropastale
Jacksonville, FL
08.2024 - 07.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions accurately, ensuring efficient checkout operations.
  • Maintained visual merchandising standards to drive customer engagement and sales.
  • Collaborated with team members to optimize inventory management and replenishment processes.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier/Cook

Wingstop
Jacksonville, FL, United States
02.2024 - 08.2024
  • Reviewed and confirmed proper packing and presentation of wings and sides to enhance customer satisfaction during service.
  • Executed order processing, payment handling, and accuracy verification in a dynamic, fast-paced environment.
  • Executed guest service initiatives and upheld lobby cleanliness to enhance overall visitor experience.
  • Ensured accurate packing and presentation of all wings and sides prior to service.
  • Tracked cash drawer transactions and performed end-of-shift balancing to safeguard against discrepancies.
  • Executed opening and closing tasks to maintain a secure and organized retail environment.
  • Maintained cleanliness of food-contact surfaces by systematically sanitizing stainless steel sauce bowls, prep tables, and cutting boards.
  • Prepared sauces, chopped fresh vegetables, and blanched fries to support kitchen operations and meet daily demand.

Server & Greeter

Greene Emerald Med Spa
JACKSONVILLE
07.2024 - 07.2024
  • Managed booth operations and warmly welcomed guests, ensuring a seamless check-in experience.
  • Distributed raffle tickets to each guest, enhancing engagement in spa activities.
  • Presented complimentary dishes to guests, contributing to a positive dining experience.
  • Orchestrated the setup of booths, banners, and decorations for various events.
  • Supported kitchen staff and team members to elevate food production and optimize table turnover during busy hours.
  • Collaborated with the team to identify and implement solutions for operational challenges.

Education

Associates - Clinical Psychology

Florida State College of Jacksonville
Jacksonville, FL, United States
05.2027

GED - undefined

Atlantic Coast High School/ Darnell Cookman
Jacksonville, FL, United States
05.2025

Skills

  • Multi-Tasking
  • Problem Solving
  • Team Building
  • Childcare
  • Compassion
  • Leadership
  • Attention to detail
  • Staff training

Interests

Poet and Guitarist

Timeline

Team Trainer

Chick-Fil-A
09.2024 - Current

Sales Associate

Aeropastale
08.2024 - 07.2025

Server & Greeter

Greene Emerald Med Spa
07.2024 - 07.2024

Cashier/Cook

Wingstop
02.2024 - 08.2024

GED - undefined

Atlantic Coast High School/ Darnell Cookman

Associates - Clinical Psychology

Florida State College of Jacksonville