Poet and Guitarist
Jade Bailey
Jacksonville
Summary
Dedicated daytime server with substantial experience in providing outstanding customer service within fast-paced environments. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills while managing multiple tasks. Experience in supporting kitchen operations and optimizing dining experiences, contributing to a positive atmosphere. Enthusiastically poised to leverage skills and passion for hospitality to elevate the guest experience in a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Team Trainer
Chick-Fil-A
Jacksonville, FL, United States
09.2024 - Current
- Consistently demonstrate the 'Core 4' (smile, eye contact, speak enthusiastically, and 'my pleasure') and maintain a sense of urgency.
- Act as a 'go-to' person for Shift Leaders, often helping to handle guest complaints or alleviate pressure during peak times.
- Ensure high standards of restaurant cleanliness and food safety are met at all times.
- Provide immediate feedback to existing team members on restaurant procedures and hold them accountable to brand standards.
- Lead the first 30 hours of training for new Team Members, equipping them with menu knowledge, food safety procedures, and customer service skills.
- Monitor and track trainee progress, often communicating updates to the Training Director or Shift Leader.
- Training the team on new menu items or seasonal campaigns.
- Lead the 'Restroom Excellence' checks, ensuring they are inspected and cleaned every 15–30 minutes during peak hours.
- Responsible for 'signing off' on cleaning checklists for your section, ensuring the next shift is set up for success.
Sales Associate
Aeropastale
Jacksonville, FL
08.2024 - 07.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout operations.
- Maintained visual merchandising standards to drive customer engagement and sales.
- Collaborated with team members to optimize inventory management and replenishment processes.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/Cook
Wingstop
Jacksonville, FL, United States
02.2024 - 08.2024
- Reviewed and confirmed proper packing and presentation of wings and sides to enhance customer satisfaction during service.
- Executed order processing, payment handling, and accuracy verification in a dynamic, fast-paced environment.
- Executed guest service initiatives and upheld lobby cleanliness to enhance overall visitor experience.
- Ensured accurate packing and presentation of all wings and sides prior to service.
- Tracked cash drawer transactions and performed end-of-shift balancing to safeguard against discrepancies.
- Executed opening and closing tasks to maintain a secure and organized retail environment.
- Maintained cleanliness of food-contact surfaces by systematically sanitizing stainless steel sauce bowls, prep tables, and cutting boards.
- Prepared sauces, chopped fresh vegetables, and blanched fries to support kitchen operations and meet daily demand.
Server & Greeter
Greene Emerald Med Spa
JACKSONVILLE
07.2024 - 07.2024
- Managed booth operations and warmly welcomed guests, ensuring a seamless check-in experience.
- Distributed raffle tickets to each guest, enhancing engagement in spa activities.
- Presented complimentary dishes to guests, contributing to a positive dining experience.
- Orchestrated the setup of booths, banners, and decorations for various events.
- Supported kitchen staff and team members to elevate food production and optimize table turnover during busy hours.
- Collaborated with the team to identify and implement solutions for operational challenges.
Education
Associates - Clinical Psychology
Florida State College of Jacksonville
Jacksonville, FL, United States05.2027
GED - undefined
Atlantic Coast High School/ Darnell Cookman
Jacksonville, FL, United States05.2025
Skills
- Multi-Tasking
- Problem Solving
- Team Building
- Childcare
- Compassion
- Leadership
- Attention to detail
- Staff training
Interests
Timeline
Team Trainer
Chick-Fil-A
09.2024 - Current
Sales Associate
Aeropastale
08.2024 - 07.2025
Server & Greeter
Greene Emerald Med Spa
07.2024 - 07.2024
Cashier/Cook
Wingstop
02.2024 - 08.2024
GED - undefined
Atlantic Coast High School/ Darnell Cookman
Associates - Clinical Psychology
Florida State College of Jacksonville