Lorraine Holdridge
Jacksonville,FL
Summary
Dynamic and results-driven professional with extensive experience at Culvers, excelling in staff training and customer service. Proven ability to enhance team performance and guest satisfaction through effective communication and compliance adherence. Skilled in multi-tasking and time management, consistently fostering a positive and efficient work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Trainer
Culvers
01.2023 - Current
- Helped train and guide new employees to uphold Culver’s values and quality service standards.
- Provided hands-on instruction in food preparation, order accuracy, and customer interaction.
- Encouraged teamwork and communication to create a positive and efficient work environment.
- Supported management with shift coverage, guest service, and maintaining store operations.
Server/Hostess
ABC Pizza
01.2022 - 12.2023
- Welcomed guests with a positive attitude and provided quick, friendly service throughout their visit.
- Took orders accurately, delivered food promptly, and checked in to ensure customer satisfaction.
- Helped manage the flow of guests, organized seating, and handled to-go orders.
- Maintained a clean, inviting atmosphere and worked closely with team members to meet customer needs.
Team Member
Culvers
01.2020 - 12.2022
- Provided welcoming, efficient, and personalized service to every guest.
- Assisted in preparing fresh food and desserts, maintaining Culver’s commitment to quality.
- Supported team operations by staying flexible between front- and back-of-house duties.
- Upheld cleanliness, safety, and hospitality standards throughout every shift.
- Built strong teamwork and communication skills in a fast-paced environment.
Education
High School Diploma -
Dixie County High School
Old TownSkills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- Customer Service
- Upselling Techniques
- Guest Relations
- Multi-Tasking
- Time Management
Certification
ServSafe Certified
Timeline
Team Trainer
Culvers
01.2023 - Current
Server/Hostess
ABC Pizza
01.2022 - 12.2023
Team Member
Culvers
01.2020 - 12.2022
High School Diploma -
Dixie County High School