Jade Bartley
Houston
Summary
Dynamic retail and customer service professional with a proven track record in sales, merchandising, and fostering customer engagement in high-energy retail environments. Expertise in creating exceptional guest experiences and driving sales through comprehensive product knowledge and strong relationship-building skills. Skilled at collaborating with teams to improve daily store operations and achieve business objectives. Dedicated to delivering outstanding service that exceeds customer expectations.
Overview
14
14
years of professional experience
Work History
Sales Representative
Finni Health
07.2024 - 08.2025
- Delivered a consultative customer experience by guiding providers through onboarding, service adoption, and ongoing support.
- Built strong client relationships through proactive communication and problem-solving.
- Consistently maintained a customer-first approach while balancing multiple priorities in a fast-paced environment.
- Collaborated cross-functionally to improve client satisfaction and operational efficiency.
Sales Development Representative
Boulevard
08.2023 - 07.2024
- Engaged wellness and self-care business owners through consultative sales conversations focused on client needs and business goals.
- Strengthened customer engagement through effective communication, follow-up, and relationship management.
- Maintained performance goals while contributing to a collaborative and supportive team environment.
- Demonstrated adaptability and professionalism in a metrics-driven sales setting.
Merchandising Associate
Marshalls
09.2017 - 01.2018
- Maintained visually appealing merchandising displays and supported promotional floor moves.
- Assisted customers with product selection while delivering friendly, attentive service.
- Supported front-end operations including POS transactions and store recovery.
- Helped maintain organized inventory and sales floor presentation standards.
Sales Associate
Payless
05.2016 - 08.2017
- Delivered personalized footwear recommendations to customers based on style, fit, and needs.
- Achieved strong customer satisfaction through product knowledge and attentive service.
- Maintained organized displays, stocked merchandise, and supported daily operational tasks.
- Processed transactions, exchanges, and returns accurately and efficiently.
Sales Associate
Party City
10.2012 - 05.2013
- Assisted customers in selecting products and recommended complementary items to increase sales.
- Supported seasonal merchandising initiatives and inventory organization.
- Helped maintain a positive and energetic shopping environment during high-traffic seasons.
Sales Associate
Hollister
06.2011 - 10.2012
- Provided exceptional customer service in a high-volume retail environment.
- Supported fitting room operations, cashier responsibilities, and floor recovery efforts.
- Contributed to maintaining brand presentation and store appearance standards.
- Assisted team members to ensure smooth daily operations during peak business periods.
Education
M.S. - Applied Behavior Analysis
Georgia State University
Atlanta, GA01-2020
B.S. - Psychology
Tuskegee University
Tuskegee, AL01-2017
Skills
- Customer Service & Guest Experience
- Retail Sales & KPI Achievement
- Team Leadership & Associate Support
- Visual Merchandising & Floor Presentation
- Inventory Management & Store Operations
- Upselling & Cross-Selling Strategies
- POS Systems & Cash Handling
- Coaching & Communication Skills
- Promotional & Seasonal Setups
- Problem Solving in Fast-Paced Environments
- Relationship Building & Customer Retention
- Flexible Scheduling & Weekend Availability
Timeline
Sales Representative
Finni Health
07.2024 - 08.2025
Sales Development Representative
Boulevard
08.2023 - 07.2024
Merchandising Associate
Marshalls
09.2017 - 01.2018
Sales Associate
Payless
05.2016 - 08.2017
Sales Associate
Party City
10.2012 - 05.2013
Sales Associate
Hollister
06.2011 - 10.2012
B.S. - Psychology
Tuskegee University
M.S. - Applied Behavior Analysis
Georgia State University