James Scott Shellhart
Las Vegas,Nevada
Summary
Experienced, personable, and hardworking professional with 25+ years of diversified expertise in restaurant management, operations, procurement, and marketing, complemented by supply chain and project management skills. Possesses strong analytical, forecasting, and planning abilities. A strategic thinker, effective leader, and clear communicator capable of developing and executing innovative strategies and visions. Hospitality-focused with a hands-on, collaborative approach that fosters strong teams dedicated to delivering exceptional guest experiences.
Overview
13
13
years of professional experience
Work History
Territory Representative
Ecolab Inc.
- Current
- Managed and expanded a portfolio of customer accounts across foodservice, hospitality, healthcare, and industrial sectors within assigned territory.
- Promoted and sold Ecolab’s cleaning, sanitation, and infection prevention solutions, consistently increasing regional market share and revenue.
- Built and maintained strong client relationships by understanding their needs and providing tailored solutions for operational improvements.
- Conducted product demonstrations, training sessions, and ongoing support to ensure customer satisfaction.
- Achieved or exceeded sales targets through proactive outreach, strategic planning, and consultative sales techniques.
- Collaborated with team members and management to identify new business opportunities and enhance service delivery.
- Maintained detailed records of customer interactions and sales activities using CRM software.
Area Coach
Eegee’s
01.2021 - Current
- Coach and mentor 5 General Managers and 130 staff members in a high-volume, fast-casual environment.
- Oversee daily operations, cost controls (food, labor, supplies), and ensure profitability aligned with company goals.
- Lead a team to create a fun, engaging work environment where staff enjoy their roles and guests leave satisfied.
- Drive overall store performance, focusing on guest experience and operational excellence.
General Manager / Trainer
Dunkin’ Donuts
01.2019 - 01.2021
- Managed store operations, sales, and profitability, ensuring adherence to brand standards.
- Trained and developed staff, including three new General Managers, emphasizing customer service and operational excellence.
- Interpreted sales and P&L data to develop effective weekly and daily plans to meet sales targets and control costs.
- Cultivated a positive team environment focused on delivering excellent guest experiences.
Training General Manager / Assistant to Area Manager
McAlister’s Deli
06.2013 - 01.2018
- Managed weekly inventory, vendor relations, and procurement.
- Developed and implemented performance evaluations to increase productivity and reduce turnover.
- Coordinated fundraisers and community events to build local engagement.
- Rolled out new menu items, boosting revenue and customer interest.
- Controlled expenses and optimized costs to improve profit margins.
- Supported 8 locations and 120+ employees, focusing on staff empowerment and guest satisfaction.
- Filled in for the Area Manager, reporting weekly operational metrics to senior leadership.
Education
Associate of Applied Science - Business Communication
Southwest Community College
Memphis, TN04-1989
Skills
- Budget Management & Cost Control
- Staff Training & Development
- Recruiting & Team Building
- Customer Service & Guest Experience
- Strategic Planning & Forecasting
- Supply Chain & Procurement
- Sales & Marketing
- Strong Communication Skills
- Adaptability & Problem Solving
- Goal oriented
- Data-driven decision making
- Operational planning
- Inventory control
- Networking skills
- Report writing
- Sales background
- Marketing
- Customer training
- Service management
- Competitive analysis
- Networking experience
- Sales strategy development
- Technical aptitude
- Lead generation
Timeline
Area Coach
Eegee’s
01.2021 - Current
General Manager / Trainer
Dunkin’ Donuts
01.2019 - 01.2021
Training General Manager / Assistant to Area Manager
McAlister’s Deli
06.2013 - 01.2018
Territory Representative
Ecolab Inc.
- Current
Associate of Applied Science - Business Communication
Southwest Community College
Activities and Interests
Traveling, Great Food, Riding Jeep Trails
Awards
True Blue Award - EcoLab 2025