Detail-oriented and committed administrative professional with extensive experience in customer relations, security, and administrative support. Proven ability to excel in fast-paced environments by leveraging strong multitasking, organizational, and problem-solving skills. Adept at handling classified materials, streamlining operations, and fostering effective communication. Self-motivated and equally comfortable working independently or collaboratively with teams to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Classified Administrative Specialist
Lawrence Livermore National Laboratory, LLNL
Livermore, CA
12.2023 - Current
Delivered comprehensive administrative support to management and science programs, enhancing operational efficiency, and streamlining daily workflows.
Served as a subject matter expert in the securing, storage, destruction, and transmission of classified materials, ensuring compliance with all regulations.
Coordinated meetings and managed appointment scheduling while maintaining strict adherence to security protocols and policies.
Archived and organized over 400 documents in the Document Management System (DMS), improving accessibility and efficiency for personnel.
Conducted causal analysis of security incidents to develop and implement effective policies and procedures, strengthening overall security measures in Strategic Deterrence.
Traveled to Nevada National Security Site (NNSS) and Joint Laboratory Offices Nevada (JLON) to support with CAS efforts monthly.
Served as the point of contact for all Stockpile Program Access Requests.
Monitored and managed changes for repository and vault type room (VTR) combinations to meet security protocols.
Utilized Microsoft Office to create and edit documents and presentations for employees to comply with policies prior to archival and transmission.
Developed projects to catalog and inventory media, documents, and notebooks in VTR.
Collaborated with other programs monthly to streamline efficient operations.
Security Police Officer
LLNL
Livermore, CA
10.2022 - 12.2023
Ensured the security of employees and LLNL by following the established security protocols.
Answered alarms promptly and managed emergency situations effectively.
Produced detailed reports about any incidents, and further assisted with investigations when applicable.
Maintained knowledge of LLNL, DOE orders, and training.
Conducted regular patrols of assigned areas to detect suspicious activity and potential security violations.
Interacted with visitors, employees and contractors while providing customer service when necessary.
Customer Service Representative
Lincare Inc.
Pleasanton, CA
01.2022 - 09.2022
Managed software system unique to Lincare storing all patient files and orders.
Provided regular updates to manager on equipment issues, deliveries, shipments and potential new clients.
Assisted the billing department by calculating equipment pricing, verifying patients' insurance benefits, and collecting payment information.
Coordinated all communication for manager and company's sales representatives.
Created and maintained comprehensive sales spreadsheets effectively.
Assistant to Restaurant Manager / Lead Host
Departure Restaurant & Lounge
Portland, OR
02.2020 - 11.2021
Support the manager with office duties such as scheduling, payroll, and arranging staff meetings.
Implement advanced customer service skills.
Managed high volumes of phone calls, emails, and in-person interactions with customers, vendors, contractors, and private organizations to ensure effective communication and relationship building.
Assisted with hiring duties involving human resource documents, resumes and training.
Organized floor plans daily that consisted of 75+ reservations and up to 300 people per night.
Internship / Data Entry / Administrative Work
Multnomah County Sheriff's Office
Portland, OR
05.2019 - 09.2019
Advanced organization and data entry in Microsoft Word, Excel, and PowerPoint.
Collected records of letters, memos, and all mail sent to inmates in existing and new profiles in a database unique to the Sheriff's Office.
Retrieved and sorted through evidence in the database to be used in court cases and presentations.
Analyzed and researched patterns and statistics about trafficking and crime in Portland, OR.
Education
Criminology and Criminal Justice - Sociology, Anthropology
Portland State University
Portland, OR
06.2020
Skills
Teamwork and Collaboration
Security Compliance
Classified Document Control
Highly Organized
Excellent Communication Skills
Customer Relations
Time Management Skills
Microsoft Office
Detail Oriented
Timeline
Classified Administrative Specialist
Lawrence Livermore National Laboratory, LLNL
12.2023 - Current
Security Police Officer
LLNL
10.2022 - 12.2023
Customer Service Representative
Lincare Inc.
01.2022 - 09.2022
Assistant to Restaurant Manager / Lead Host
Departure Restaurant & Lounge
02.2020 - 11.2021
Internship / Data Entry / Administrative Work
Multnomah County Sheriff's Office
05.2019 - 09.2019
Criminology and Criminal Justice - Sociology, Anthropology
Program Manager for Charitable Giving Programs at Lawrence Livermore National Laboratory, LLNLProgram Manager for Charitable Giving Programs at Lawrence Livermore National Laboratory, LLNL
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