Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Blackledge

Glendale,AZ

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

11
11
years of professional experience

Work History

SMI Case Manager

Lifewell Behavioral Wellness
Phoenix, Arizona
08.2023 - Current

• Provide comprehensive support through in-home and/or community-based intervention to adult individuals designated with a Serious Mental Illness.

• Assesses members in accordance with established policies and procedures and clinical protocols.

• Develops service plans for members based on assessment and diagnostic process.

• Coordinates member care or reports on interventions by meeting with member’s care team to review efficacy of interventions and to revise plans of service for members.

• Develops and maintains appropriate level of relationships with members and formal/informal support systems.

• Provides support and information, education or guidance to members and support system members concerning issues of treatment planning, advocacy, and medication management.

• Monitors mental status of members and response to treatment plans through face-to-face contact, and updates treatment plans as needed.

• Transitions member to appropriate level of care upon conclusion of treatment.

• Assists in chart closures.

• Provides information to members and

SMI Case Manager

Royal temp agency- terros 23rd and Dunlap
Phoenix, AZ
02.2023 - 08.2023
  • Monitored client progress through regular follow-ups and case reviews.
  • Conducted thorough assessments and managed crises while advocating for families in need.
  • Participated in interdisciplinary team meetings to discuss treatment options.

Behavior Health Technician

Beautiful Beginnings Ltd.
Laveen , Arizona
05.2021 - 04.2023
  • Monitored patient behaviors and reported significant changes to supervising mental health professionals.
  • Assisted patients improve social relationships and engagement.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Facilitated group therapy sessions for clients dealing with a variety of mental health disorders.
  • Performed medication administration and management duties according to established protocols.
  • Provided excellent service to patients through personable communication.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.

Behavior Health Technician

NeuroRestorative
Carbondale , IL
08.2014 - 03.2021
  • Monitored patient behaviors and reported significant changes to supervising mental health professionals.
  • Assisted patients improve social relationships and engagement.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Performed medication administration and management duties according to established protocols.
  • Interviewed clients to conduct behavioral health assessments.
  • Provided excellent service to patients through personable communication.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Employed motivational interviewing techniques to encourage patient engagement in treatment.
  • Assisted patients in setting and achieving personal and therapeutic goals.
  • Educated clients on important life skills, housekeeping and food preparation.

Education

High School Diploma -

Carbondale Community High School
Carbondale , IL
05-2006

John A Logan College
Carterville, IL

Skills

  • Utilization review
  • Patient support
  • Individualized counseling
  • Cost reduction initiatives
  • Care coordination
  • Annual case reviews
  • Email and telephone etiquette
  • Discharge planning
  • HIPAA compliance
  • Client advocacy
  • Time management
  • Decision-making
  • Home visits and inspections
  • Positive attitude
  • Goal setting
  • Empathy and compassion
  • Multitasking and organization
  • Clear communication

Timeline

SMI Case Manager

Lifewell Behavioral Wellness
08.2023 - Current

SMI Case Manager

Royal temp agency- terros 23rd and Dunlap
02.2023 - 08.2023

Behavior Health Technician

Beautiful Beginnings Ltd.
05.2021 - 04.2023

Behavior Health Technician

NeuroRestorative
08.2014 - 03.2021

High School Diploma -

Carbondale Community High School

John A Logan College
Jade Blackledge