Responsible for 45 Supportive and Connective level of care SMI adults
Attend monthly face to face and home visit meetings with clients
Case notes weekly in NEXTGEN system
Assist clients navigate clinical appointments and groups
Maintains client comprehensive clinical record, including documentation of activities performed as part of the service delivery process (assessments, provision of services, coordination of care, discharge planning and transfers)
ACT Fidelity Specialist
Community Bridges Inc.
01.2018 - 03.2024
Responsible for reviewing assertive community team fidelity standards for ACT programs.
Attended ACT daily meetings
Completed weekly reports on face to face, home visits, and documents due for each patient in the program.
Completed monthly reports to Mercy Care reviewing members residency and employment status, hospital days and overall percentage of Assessments and TX Plans completed.
Attended AFS and CC weekly meetings.
Utilized NEXTGEN for reporting.
Case Manager Severely Mentally Ill Adults
Partners in Recovery
Phoenix, AZ
01.2017 - 01.2018
Responsible for 36 Supportive and Connective level of care SMI adults
Attend monthly face to face and home visit meetings with clients
Case notes weekly in NEXTGEN system
Assist clients navigate clinical appointments and groups
Maintains client comprehensive clinical record, including documentation of activities performed as part of the service delivery process (assessments, provision of services, coordination of care, discharge planning and transfers)
Case Manager Severely Mentally Ill Adults
Southwest Network
Highland Phoenix, AZ
01.2015 - 01.2017
Provided resources for housing, counseling and medication management for up to 69 clients.
Attended face to face appointments with clients in clinic and in client’s home.
Completed intake and individual service plans yearly and for new clients.
Completed case notes in MIS weekly.
Youth With Disabilities Case Manager
YMCA Maryvale
Phoenix, AZ
01.2013 - 01.2014
Responsible for intakes and case plans for youth 21 years and younger.
Fieldwork included visiting clients in their home and educational settings.
Educated staff and students about the Y Achievers Program at local high schools.
General fundraising.
Maintained electronic filing system
Lead Case Manager
Tumbleweed Center for Youth Development
Phoenix, AZ
01.2008 - 01.2013
Intake assessments for youth 25 years and younger.
Managed client case plans, monthly case plan objectives and outcomes.
Trained new staff and interns in MIS/HMIS data collection and intake.
Fieldwork included street and community outreach.
Case managed 200 youth annually under Housing and Urban Development funding.
Lead Case Manager/Liaison for Tumble Tee’s a t-shirt printing youth enterprise.
Maintained electronic and hard copy filing system.
General administrative and clerical support including mailing, scanning, faxing and copying to management.
Support for client and agency audits.
Outreach Liaison
Tumbleweed
Phoenix, AZ
01.2007 - 01.2008
Facilitated outreach weekly meetings, recorded inventory of all outreach items (food, clothing, hygiene, and info packs).
Budget reporting for HHS and HUD; attended community meetings for Project Homeless Connect and Street Outreach.
Youth Care Worker/Outreach Worker
Tumbleweed
Phoenix, AZ
01.2005 - 01.2007
Responsibilities included daily operations of the Youth Resource Center, prepared breakfast lunch and dinner.
Made appointments for case management engaging high-risk clients, and facilitating job development groups for youth 16-21 years of age.