Jade Bogle
Norcross,GA
Summary
Customer service professional with experience in retail operations, team leadership, and
fast-paced environments. Known for providing friendly service, resolving customer
concerns, and supporting store operations including cash handling, merchandising, and
inventory support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc. - Georgia Niatural Gas Account
Peachtree Corners, GA
12.2025 - Current
- Handle inbound customer service calls for Georgia Natural Gas customers in a high-
volume call center environment. - Assist customers with new service enrollments, service transfers, and turn-on/turn-off
service orders. - Process reconnections, marketer switches, and account credits while ensuring accuracy
and compliance with company policies. - Troubleshoot billing concerns and explain account changes clearly to customers.
- Document customer interactions and maintain accurate account records.
- De-escalate upset customers and resolve issues efficiently.
Associate Team Lead
Lidl
Duluth, GA
05.2024 - 06.2025
- Supervised and trained new associates on registers and store procedures.
- Delivered excellent customer service and resolved shopper concerns.
- Assisted with cash handling, merchandising, and inventory organization.
- Maintained store cleanliness and efficiency in a fast-paced retail environment.
Project Coordinator
Benson Integrated Marketing Solutions
Alpharetta, GA
08.2023 - 05.2024
- Communicated with clients via phone and email to resolve order and account issues.
- Processed orders, coordinated product reprints, returns, and replacements.
- Maintained accurate documentation and updated client records.
Sales Account Assistant
Dish Network
Suwanee, GA
04.2022 - 06.2023
- Processed sales orders and verified billing and shipping accuracy.
- Assisted customers with account questions and service inquiries.
- Maintained organized account records and internal reports.
Digital Shopper
Walmart
Duluth, GA
01.2022 - 04.2022
- Prepared online grocery orders quickly and accurately.
- Communicated with customers regarding substitutions and updates.
- Maintained efficiency in a high-volume fulfillment environment.
Assistant Manager
Five Below
Lawrenceville, GA
01.2022 - 04.2022
- Managed store operations including customer service and cash handling.
- Resolved customer complaints and supported store staff.
- Assisted with scheduling and opening/closing procedures.
Online Grocery Pickup Clerk
Kroger
Duluth, GA
03.2020 - 01.2021
- Selected and fulfilled customers' online grocery orders efficiently with strong attention to accuracy, freshness, and quality.
- Communicated with customers regarding substitutions, updates, and order issues in a professional manner.
- Delivered and loaded orders into customer vehicles, providing a positive pickup experience.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05-2013
Skills
- Customer Service
- Conflict Resolution
- High-Volume Calls
- Cash Handling
- Retail Operations
- Problem Solving
- CRM Systems
- Data Entry
- Billing Support
- POS Systems
- Account Management
- Communication
- Team Leadership
- Multitasking
- Fast-Paced Environments
Timeline
Customer Service Representative
Transworld Systems Inc. - Georgia Niatural Gas Account
12.2025 - Current
Associate Team Lead
Lidl
05.2024 - 06.2025
Project Coordinator
Benson Integrated Marketing Solutions
08.2023 - 05.2024
Sales Account Assistant
Dish Network
04.2022 - 06.2023
Digital Shopper
Walmart
01.2022 - 04.2022
Assistant Manager
Five Below
01.2022 - 04.2022
Online Grocery Pickup Clerk
Kroger
03.2020 - 01.2021
High School Diploma -
Lithonia High School