Jade Browning
Ocala,FL
Summary
- 3+ years with first employer, demonstrating strong reliability, commitment, and work ethic
- Selected for shift lead training based on performance, leadership potential, and trust from management
- Recognized by customers and coworkers for efficiency, quality beverage preparation, and teamwork
- FFA Creed Speaking:
- 1st Place – Sub-District Competition
- 2nd Place – District Competition
- Developed strong public speaking, leadership, and communication skills through FFA involvement, which translate directly to customer service and team collaboration in the workplace
Overview
3
3
years of professional experience
Work History
Crew Member Plus/ Barista
Dunkin' Donuts
Ocala, FL
07.2023 - Current
- Provided fast, friendly customer service in a high-volume, fast-paced environment
- Prepared coffee and specialty beverages accurately and efficiently, primarily working the beverage building station
- Assisted customers with orders and ensured accuracy and quality during peak rush periods
- Operated POS systems and handled cash transactions with attention to detail
- Opened and closed shifts, including drawer counting and preparing money deposits
- Trained and supported new team members on procedures, workflow, and customer service standards
- Resolved customer concerns professionally to maintain positive experiences
- Multitasked across multiple positions to support team efficiency and reduce wait times
- Recognized by customers and coworkers for speed, efficiency, and teamwork
- Selected for shift lead training based on reliability, performance, and leadership potential
Education
Bachelor of Science - Chemistry
University of South Florida
Tampa, FLAssociate of Arts - Chemistry
College of Central Florida
Ocala, FL05.2025
Skills
- Customer Service
- Coffee & Beverage Preparation
- Cash Handling & POS Systems
- Multitasking in Fast-Paced Environments
- Time Management
- Teamwork & Collaboration
- Order Accuracy & Attention to Detail
- Opening & Closing Procedures
- Training New Employees
- Problem Solving & Conflict Resolution
Timeline
Crew Member Plus/ Barista
Dunkin' Donuts
07.2023 - Current
Bachelor of Science - Chemistry
University of South Florida
Associate of Arts - Chemistry
College of Central Florida