Jade Cantrell
Orange City,FL
Summary
Highly adaptable individual with experience in diverse service roles, who is willing and eager to learn. Known for a strong work ethic and ability to maintain organization while in high volume environments where multitasking is necessary.
If you have any questions, please reach out. Thank you for your time!
Overview
7
7
years of professional experience
Work History
Server
The Old Jailhouse
Sanford, FL
10.2023 - Current
- Provide exceptional customer service by promptly addressing guest needs and inquiries.
- Accurately process orders to kitchen and bar, noting any changes/allergies. Strong communication here is a must to avoid any send backs or unsatisfied guests.
- Menu memorization.
- Team effort in running food/drinks/pre-bussing/multitasking to achieve guest satisfaction. Attention to detail in presentation.
- Maintained cleanliness and organization of dining area, server station, ensuring trays are wiped/glasses are polished, leaving things better than it was found.
Bartender
DeLand Eatery
DeLand, FL
10.2023 - 01.2025
- Craft cocktail bar that uses precise, balanced recipes and measurements, holds standards of any customer service with checking IDs, bar maintenance, mainly spirit/mixed drinks focused as opposed to beer/wine.
- Prep included cutting and juicing fruit, setting up bar area with mats/shakers/tools, ensuring everything was set for guests who chose to dine.
- Running sidework involved bringing glasses to dish, running plates back to kitchen if no barback.
- Average closing duties, refrigerate juices, wipe down well and bottles, breakdown/sweep/mop/restock.
Event Server
Heathrow Country Club
Lake Mary, FL
01.2022 - 10.2023
- Crossed trained position that was server/bartender/golf cart attendant. Events both on and off site involved baby showers, rehearsal dinners/weddings, and mainly holiday work parties. As for the golf cart, regular shifts at club and tournaments.
- Event serving/bartending shifts type of work varied drastically but mainly included heavy set up and breakdowns with chairs and tables, different linen or napkin arrangement based on event, proper silverware placement, restocking ice and food depending on event (from buffet style/cocktail server/classic drop off), prepping with plenty of extra beer/wine/bottles for bar.
- Cart shifts involved being timely, keeping things short, sweet and efficient for golfers, stocking with ice, juice and spirits at the end of shift rinsing off the cart, making sure to get guest info to properly charge account.
Lead Server
Dexters
Lake Mary, FL
02.2020 - 10.2023
- High volume - weekends had endless mimosas for brunch and live music at night. Standard opening/closing duties.
- Not a section based restaurant and made space for big parties, so servers had to be diligent with orders, checks and everything in between.
- Supervised and trained team members on service standards and customer resolutions.
- Double check status of crew/take any overflow/sidework/end of shift check outs.
Customer Service Representative
Chase
Lake Mary, FL
02.2019 - 03.2021
- I specialized in their Sapphire Reserve credit card, I assisted with making payments, answering questions big or small in regards to benefits, charges, how to add someone as a AU, anything they could ever need unless forced to transfer (not applicable to my department) or have CM directed to branch.
- Resolved customer inquiries through various channels, ensuring timely and accurate response.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction ratings.
- Analyzed customer feedback to identify trends and recommend solutions for service enhancement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Nursing
Daytona State College
Daytona Beach, FLHigh School Diploma -
University High School
Orange City, FL2018
Skills
- Strong work ethic, timely, clean, organized
- People person skills, cares for the experience as much as guest
- Willing to learn and retains information, competent, collaborates with teams well also able to be solo
Timeline
Server
The Old Jailhouse
10.2023 - Current
Bartender
DeLand Eatery
10.2023 - 01.2025
Event Server
Heathrow Country Club
01.2022 - 10.2023
Lead Server
Dexters
02.2020 - 10.2023
Customer Service Representative
Chase
02.2019 - 03.2021
Associate of Science - Nursing
Daytona State College
High School Diploma -
University High School