Jade Carroll
Westbury,New York
Summary
Dynamic and results-driven professional with experience at AMC Theatres, excelling in team collaboration and customer service. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Skilled in training staff and delegating tasks, ensuring high-quality service and a safe working environment. Gained multitasking skills while in high pressure, fast paced environments.
Overview
3
3
years of professional experience
Work History
Crew Leader
AMC Theatres
02.2023 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Hostess
Cafe Baci
09.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
Bachelor of Science - Biochemistry
Stony Brook University
Stony Brook, NY05-2027
High School Diploma -
W.T Clarke High School
Westbury06-2023
Skills
- Team collaboration
- Customer service
- Problem solving
- Time management
- Multitasking and organization
- Delegating work
- Conflict and complaint resolution
Timeline
Crew Leader
AMC Theatres
02.2023 - Current
Hostess
Cafe Baci
09.2022 - 02.2023
Bachelor of Science - Biochemistry
Stony Brook University
High School Diploma -
W.T Clarke High School
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