Jade Casillas
Summary
Motivated and dedicated, honor roll and recent graduate medical biller at American Career College. With a solid understanding of medical insurance, CMS-1500/UB-04 claims, Medicare/Medicaid, and ICD-10/CPT coding. Background in customer service and leadership experience, eager for an opportunity to learn more and provide my best service, while contributing as a team player.
Overview
9
9
years of professional experience
Work History
Intern
Main Street Optometry
Culver City, California
05.2026 - 06.2026
- Assisted patients in scheduling appointments for optometry services.
- Sanitize and prepare rooms for patient visits.
- Handled insurance verification and insurance authorization.
- Answered phone calls and provided customer service by addressing patient inquiries and resolving concerns promptly.
- Dispense eyeglasses and contact lenses to patients for pickup.
- Handled billing corrections
- Collaborated with team members to maintain a clean and organized workspace.
Crew Lead/Crew Member
AMC Theaters
Marina Del Rey, United States
08.2022 - 05.2026
- Trained new crew members on safety protocols and operational procedures.
- Assisted in troubleshooting equipment issues to minimize disruptions in operations.
- Assigned work duties, monitored workflow, and evaluated results.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Provided guidance and support to team members to ensure the successful completion of tasks.
- Create and monitor the crew's break schedules for the day.
- Assisted with inventory, movie scheduling, stock room organization, and cash handling tasks.
Supervisor
Perry's Cafe and Beach Rentals
Santa Monica, United States
03.2017 - 10.2021
- Supervised daily café operations and staff performance.
- Trained new employees on customer service standards and procedures.
- Delegated tasks to crew members during downtime to ensure efficiency
- Ensured team adherence to safety protocols, fostering a compliant work environment that improved operational reliability.
- Oversaw inventory and supply management for beach rental equipment, ensuring availability and quality for customers.
- Performed a monthly Inventory of stock and supplies
- Executed opening and closing register procedures, accurately preparing bank deposits to maintain financial integrity.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Executed diverse tasks in food service, including preparation and presentation.
Education
MEDICAL BILLING DIPLOMA -
American Career College
Ontario06-2026
Skills
- ICD-10/CPT/HCPCS/PCS coding
- CMS-1500
- UB-04
- Medicare/Medicaid
- HIPAA compliance
- Medical insurance
- Performance monitoring
- Task management
- Collaboration techniques
- Customer service
- Teamwork
- Conflict resolution
- Employee engagement
- Organizational skills
- Adaptability
Timeline
Intern
Main Street Optometry
05.2026 - 06.2026
Crew Lead/Crew Member
AMC Theaters
08.2022 - 05.2026
Supervisor
Perry's Cafe and Beach Rentals
03.2017 - 10.2021
MEDICAL BILLING DIPLOMA -
American Career College