Jade Cervantes

Managed timely rolling of required cinnamon rolls to support daily production readiness.

Prepared ingredient components and performed pre-service readiness tasks.

Demonstrated ownership of food safety procedures and compliance requirements.

Managed baking process from preparation through final product finish.

• Provided exceptional customer service, resolving inquiries and ensuring satisfaction to fulfill patients cannabis needs.
• Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
• Built strong relationships with customers by providing personalized recommendations and attentive service.
• Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
• Supported promotional events by setting up displays and engaging customers in product demonstrations.
• Communicated effectively with customers to address inquiries about products, services, or store policies.
• Handled cash transactions accurately while adhering to company security protocols.
• Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
• Followed delivery protocols and procedures while maintaining quality customer service.

• Oversaw daily store operations, ensuring adherence to company policies and standards.
• Led training and supervision of staff to ensure exceptional customer service delivery.
• Organized inventory and maintained optimal stock levels for all products.
• Facilitated regular staff meetings to convey updates and set clear expectations.
• Recruited, trained and supervised new employees.
• Addressed customer complaints with efficiency to enhance satisfaction levels.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Oversaw inventory tracking and conducted physical counts to reduce loss.
• Created weekly work schedules for store personnel.

• Assisted customers with product selection and inquiries at busy retail location.
• Maintained organized displays and restocked merchandise consistently throughout the store.
• Operated point-of-sale system for transactions and processed customer payments efficiently.
• Monitored inventory levels and reported low stock items to management promptly.

• Supervised front end operations to ensure efficient customer service delivery.
• Trained new staff on register procedures and store policies.
• Managed cash handling and ensured accurate till balances daily.
• Resolved customer inquiries and escalated issues as needed.
• Coordinated staff schedules to optimize store coverage during peak hours.
• Maintained a clean and organized checkout area to improve customer experience.