Perla Rodriguez
Fort Stewart,GA
Summary
Dynamic baker with a proven track record at Self Employed, excelling in recipe development and customer service. Skilled in inventory management and food safety, I enhanced production efficiency and customer satisfaction through innovative baking techniques and effective team training. Committed to quality, I consistently delivered high-standard baked goods that attracted repeat business.
Overview
14
14
years of professional experience
Work History
Baker
Self Employed
Hazleton, PA
02.2018 - Current
- Developed and executed diverse baking recipes to meet customer preferences.
- Managed inventory of ingredients, ensuring freshness and quality standards.
- Trained new bakers on techniques, operational procedures, and safety protocols.
- Implemented streamlined processes to enhance production efficiency and reduce waste.
- Monitored equipment performance, conducting routine maintenance for optimal operation.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Maintained accurate inventory of baking supplies and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
- Increased customer satisfaction with friendly and efficient service.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Developed new recipes to expand bakery's offerings and attract new customers.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared frostings and other toppings for cakes and pastries.
- Processed customer orders and payment transactions.
- Replenished bakery items in display cases.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
Outbound Warehouse Associate
Amazon
Hazleton, PA
09.2015 - 10.2020
- Operated material handling equipment to efficiently transport products within warehouse environment.
- Coordinated outbound shipments, ensuring timely processing and adherence to safety protocols.
- Trained new associates on standard operating procedures and best practices for efficient workflows.
- Monitored inventory levels and reported discrepancies to maintain accurate stock records.
Retail Merchandiser
American Eagle Distributing
Hazleton, PA
03.2019 - 08.2019
- Analyzed inventory levels to optimize product placement and increase sales potential.
- Collaborated with store teams to develop visually appealing merchandising displays.
- Conducted regular audits of merchandise to ensure compliance with brand standards.
- Trained new staff on effective merchandising techniques and company policies.
Customer Service Representative
Samples Shoes
New York, NY
04.2013 - 06.2014
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Resolved customer complaints by providing effective solutions and support.
- Maintained up-to-date knowledge of products to effectively address customer needs.
- Processed returns and exchanges in accordance with company policies for smooth transactions.
Office Assistant
Santa Elizabeth inwood coalition
New York, NY
03.2012 - 09.2012
Education
High School Diploma -
Don Luis Despradel
Dominican Republic06.2011
Skills
Team player
Customer service
Active listener
Food safety and sanitation
Food safety
Attention to detail
Kitchen safety
Cleanliness standards
Oven operation
Quality control
Time management
Dough handling
Management
Opening and closing duties
Basic math
Kitchen equipment operation
Pastry preparation
Holiday baking
Cake decorating
Traditional baked goods
Portion control
Minimize ingredient waste
Recipe creation and conversion
Recipe development
Menu planning
Ingredient selection
Batter and filling preparation
Chocolate tempering
Multitasking and organization
Creative problem solving
Inventory management
Equipment maintenance
Recipe-based cooking
Professional telephone manner
Inventory reporting
Food handling standards
Safe knife handling
Recipe interpretation
Ingredient measurement
Baking
Kitchen sanitation management
Decorating skills
Mixing methods
Multilingual in languages
Multitasking
Organizational skills
Active learning
Order taking
Multitasking Abilities
Decision-making
Excellent communication
Inventory maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Merchandiser
American Eagle Distributing
03.2019 - 08.2019
Baker
Self Employed
02.2018 - Current
Outbound Warehouse Associate
Amazon
09.2015 - 10.2020
Customer Service Representative
Samples Shoes
04.2013 - 06.2014
Office Assistant
Santa Elizabeth inwood coalition
03.2012 - 09.2012
High School Diploma -
Don Luis Despradel