Jade Chau
Charlotte,NC
Summary
Dedicated Front Line Crew Member skilled in cash handling, POS operation, and maintaining cleanliness. Committed to creating welcoming environments and exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Front Line Crew Member
Cilantro Noodle
Charlotte, NC
08.2024 - Current
- Prepared rice and noodle dishes according to customer specifications.
- Maintained clean and organized workstations during peak hours.
- Provided friendly customer service by efficiently addressing inquiries and taking orders.
- Operated kitchen equipment safely to ensure food quality and timely preparation.
- Collaborated with team members to enhance food preparation efficiency.
- Adhered to health and safety guidelines to maintain a safe work environment.
- Handled cash register operations accurately and efficiently.
- Resolved customer complaints professionally to ensure satisfaction.
Barista
Ocha Time
Charlotte, NC
08.2023 - Current
- Prepared and served specialty beverages, ensuring high-quality customer satisfaction.
- Maintained cleanliness and organization of café environment on a daily basis.
- Operated espresso machines and brewing equipment efficiently and safely.
- Engaged customers to provide exceptional service and build lasting rapport.
- Assisted in training new baristas on beverage preparation techniques and best practices.
- Managed inventory levels, restocking supplies throughout shifts to meet demand.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash register operations, processing transactions accurately and efficiently.
Nail Salon Receptionist
Elegant Nails
Charlotte, NC
06.2020 - 08.2023
- Efficiently managed appointment scheduling and client inquiries to optimize service flow.
- Coordinated communication between clients and nail technicians to enhance service delivery.
- Maintained a clean, organized reception area to create a welcoming atmosphere.
- Resolved customer complaints professionally, ensuring satisfaction and retention.
- Assisted clients with product selection and service recommendations to drive sales.
- Handled cash transactions and processed payments accurately, maintaining financial integrity.
- Fostered relationships with clients through friendly conversation and follow-up inquiries.
- Served drinks and ensured fresh towels for clients to enhance overall experience.
Education
Bachelor Of Science (BS) - Biology
Virginia Tech
Blacksburg, VA05-2025
Charlotte Catholic High School
Charlotte, NC05-2024
Bachelor Of Science (BS) - Biology
University of North Carolina At Charlotte
Charlotte, NCSkills
- Customer service
- Team collaboration
- Cash handling
- Attention to detail
- POS system operation
- Maintaining cleanliness
- Customer service focus
- Greeting and seating clients
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Elementary
Affiliations
Volunteer Youth Group Teacher, St. Joseph Vietnamese Catholic Church - Charlotte, NC (present)
Timeline
Front Line Crew Member
Cilantro Noodle
08.2024 - Current
Barista
Ocha Time
08.2023 - Current
Nail Salon Receptionist
Elegant Nails
06.2020 - 08.2023
Bachelor Of Science (BS) - Biology
Virginia Tech
Charlotte Catholic High School
Bachelor Of Science (BS) - Biology
University of North Carolina At Charlotte