Jade Cowden
Colorado Springs ,CO
Summary
With a proven track record at Early Connections Learning Centers, I excel in enhancing customer service and streamlining enrollment processes, leveraging exceptional communication and data entry skills. My leadership significantly improved team productivity and program visibility, demonstrating strong organization and a customer-focused approach.
I am also an Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work experience.
My background as a Professional childcare leader with proven track record of managing educational programs and fostering nurturing environment. Strong focus on team collaboration, adaptable to changing needs, and consistently achieving results. Skilled in staff supervision, curriculum development, and compliance with regulatory standards. Known for effective communication, problem-solving, and creating positive, safe atmosphere for children and staff alike.
Overall my goal is to work in administration and my bachelors degree in human services shows my commitment to gaining more knowledge, and becoming part of a strong administrative team.
Overview
7
7
years of professional experience
Work History
Enrollment Specialist
Early Connections Learning Centers
Colorado Springs, CO
08.2024 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Served as a liaison between students, academic advisors, and financial aid offices for seamless communication during the enrollment process.
- Engaged with community leaders to understand and address unique needs of diverse applicant groups.
- Enhanced program visibility, creating and distributing promotional materials that clearly explained enrollment benefits.
- Monitored and reported on enrollment statistics, providing key stakeholders with insights into program performance.
- Resolved applicant inquiries promptly, providing detailed information and clarifications when needed.
- Optimized digital enrollment platforms for ease of use, resulting in higher application completion rates.
Center Director
Early Connections Learning Centers
Colorado Springs, CO
09.2023 - Current
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed strong community relationships to support center programs and initiatives.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Kept facility in compliance with all applicable standards and laws.
- Fostered caring and safe environment for children and parents.
- Fostered an inclusive culture within the center by promoting diversity awareness among staff members and addressing any discriminatory behaviors swiftly.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Managed center budget for optimal resource allocation and financial stability.
- Optimized enrollment processes to attract diverse student populations and meet target numbers consistently.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
School Age Curriculum Coordinator
Early Connections Learning Centers
Colorado Springs
03.2024 - 08.2024
- Organized curricular events such as workshops or conferences that fostered collaboration between school faculty members.
- Managed resources effectively by overseeing budgeting processes and allocating materials according to needs.
- Collaborated with administrators to determine course objectives.
- Provided coaching and mentoring to teachers, nurturing their growth as professionals and contributing to a positive school culture.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Collaborated with special education staff to ensure appropriate accommodations were provided for students with diverse learning needs.
- Provided subject matter expertise on all courses, materials, and lesson plans.
- Designed, implemented, and managed successful training programs to meet department and school needs.
- Researched and incorporated current trends and data into standard curriculum for Subject, Subject, and Subject.
Assistant Director
The Sunshine House Early Learning Academy
Fayetteville, NC
04.2021 - 01.2022
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
Beertender
Southern Pines Brewery
Southern Pines, NC
04.2018 - 10.2018
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
Education
Bachelor Degree - Human Services
University of Colorado At Colorado Springs
Colorado Springs, COAssociate Degree - Early Childhood Education
Pikes Peak Community College
Colorado Springs, CO05.2023
Skills
- Exceptional communication
- Documentation management
- Reporting and analytics
- Customer service expertise
- Data entry skills
- Strong organization
- Applicant screening
- Deadline management
- Provider relations
- Decision making aptitude
- Number-savvy
- Benefits administration
- Excellent phone demeanor
- Client relationship building
- Customer service background
- Sales experience
- Client advocacy
- Confidentiality handling
- Interpersonal relations
- Workflow optimization
- Budget planning
- Cross-functional teamwork
- Policy interpretation
- Application verification
- Marketing
- Benefits research
- Time management proficiency
- Telephone and email skills
- Enrollment verification
- Record maintenance
- Billing support
- Insurance coverage verification
- Financial needs assessment
- Group presentations
- Customer follow-up
- Critical thinking
- Billing procedures
Timeline
Enrollment Specialist
Early Connections Learning Centers
08.2024 - Current
School Age Curriculum Coordinator
Early Connections Learning Centers
03.2024 - 08.2024
Center Director
Early Connections Learning Centers
09.2023 - Current
Assistant Director
The Sunshine House Early Learning Academy
04.2021 - 01.2022
Beertender
Southern Pines Brewery
04.2018 - 10.2018
Bachelor Degree - Human Services
University of Colorado At Colorado Springs
Associate Degree - Early Childhood Education
Pikes Peak Community College