Jade Cunic
Pittsburgh,PA
Summary
Results-driven customer experience professional excelled in driving revenue growth through strategic upselling. Known for fostering collaborative team environments and adapting to dynamic customer needs. Expertise in customer relationship management and process optimization.
Overview
8
8
years of professional experience
Work History
Customer Experience Lead
Victoria's Secret
Pittsburgh, Pennsylvania
08.2019 - Current
- Handling all of the store merchandise that is delivered.
- Processing the merchandise and providing a standard for the ease to shop.
- Create a safe and fun environment for all associates.
- Drive meaningful improvements to customer experiences by contributing expertise and understanding.
- Increased company revenue by upselling customers on products and services.
- Retained customers and de-escalated situations with great conflict resolutions skills.
- Developed and maintained expertise in relevant product areas to best serve customers' needs.
- Identified and surfaced customer trends by collaborating with customer experience team.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Conferred with customers by telephone or in-person to provide information about products or services.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Set up customer accounts in system and updated details to reflect current information.
Retail Associate
JC Penney Stores
Pittsburgh, Pennsylvania
01.2017 - 08.2019
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Organized backroom storage areas for efficient access to merchandise.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Assisted with visual merchandising tasks including window dressing and floor sets.
Education
Montour High School
McKees Rocks, PA06.2018
Skills
- Computer Skills
- Task prioritization
- Decision making
- Microsoft Word
- Issue troubleshooting
- Customer relations
- Floorset Operations
- Multitasking
- Teamwork skills
Timeline
Customer Experience Lead
Victoria's Secret
08.2019 - Current
Retail Associate
JC Penney Stores
01.2017 - 08.2019
Montour High School