Jade Daigle
Church Point,LA
Summary
Skilled team player with a strong background in customer service environments. Works well independently and team-oriented to handle assessments and is always ready to go beyond basic assignments. Hard-working and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
6
6
years of professional experience
Work History
Member Service Representative
705 Federal Credit Union
1455 W Willow St Lafayette, LA 70506
02.2023 - Current
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Actively participated in staff meetings, sharing ideas for improving store performance and discussing best practices among colleagues.
- Exhibited high energy and professionalism when dealing with members and staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Maintained up-to-date knowledge of product and service changes.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Verified customer identification and documentation for compliant transactions.
- Educated and engaged customers with new bank products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Boutique Assistant
Southern Magnolia's
12.2023 - 08.2024
- Created customized marketing materials to increase product awareness.
- Researched and evaluated potential new markets and products.
- Wrote engaging and successful marketing, advertising, and website copy.
- Promoted products and services by posing for photo shoots as a plus size ambassador.
- Proven ability to learn quickly and adapt to new situations.
- Supported quality assurance initiatives by inspecting incoming products for defects.
- Assisted in inventory management, conducting routine stock checks, and updating records accordingly.
Bank Teller
Hancock Whitney Bank
Ville Platte, Louisiana
02.2020 - 12.2022
- Conduct dozens of bank's routine transactions within time limits and established guidelines (cashed checks, accept deposits and loan payments, process withdrawals, closing accounts, etc)
- Assess customer needs and introduce new product and services
- Make sales referrals, suggest alternate channels and cross sell products and services
- Always go the extra mile to build trust relationships, customer loyalty, and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent loss
- Resolve customers' issues and provide relevant information
- Receiving the working cash for the day and balancing before and after the shift begins
- Staying up to date with all security protocol and alarms to prevent bank loss
Head Bartender/Server
Reggie's Downtown
Crowley, Louisiana
04.2019 - 02.2020
- Handled an average of 10 customers per hour, including one to two tables of 4
- Greeted, served, and handled all other duties with a smile, making each customer feel welcome and comfortable
- Planned drink menus and informing customers of new beverages and specials
- Selecting and mixing ingredients, garnishing glasses, cooking food to standard, and serving to customers
- Checking identification to ensure customers are the legal age to purchase/ consume alcohol
- Taking inventory and ordering supplies to ensure bar and kitchen are well-stocked
- Adhering to all food safety and quality regulations
- Handling cash, credit, and debit card transactions, ensuring charges are accurate, and all items accounted for
- Maintaining a clean work environment by removing trash, cleaning tables, washing and sanitizing glasses, utensils, and equipment, cleaning the grill, and following strict food preparation guidelines
Hostess
Prejean's Restaurant
Carencro, Louisiana
05.2018 - 04.2019
- Seated guest, accounting for special request, and available seating
- Greeted guest coming and going, presented menus and silverware, and made sure the table was up to standards before guest arrived
- Answered phones to take deliveries, pick-ups, and also taking online orders
- Made sure all food that was ordered was prepared to the customers desire and everything in the order was accounted for
- Uphold high sanitation standard while handling all food
- Closed out the daily cash register, counted totals, and made sure everything was in order and ready for the next shift
Education
Certified Dental Assistant -
Southwest Dental Academy
Carencro, Louisiana10.2020
High school Diploma -
Lafayette Christian Academy
Lafayette, Louisiana05.2019
Skills
- Customer service
- Food service
- Computer literacy
- Time management
- Communications
- Attention to detail
- Service Upselling
- Relationship Building
- Computer Skills
Timeline
Boutique Assistant
Southern Magnolia's
12.2023 - 08.2024
Member Service Representative
705 Federal Credit Union
02.2023 - Current
Bank Teller
Hancock Whitney Bank
02.2020 - 12.2022
Head Bartender/Server
Reggie's Downtown
04.2019 - 02.2020
Hostess
Prejean's Restaurant
05.2018 - 04.2019
High school Diploma -
Lafayette Christian Academy
Certified Dental Assistant -
Southwest Dental Academy
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