Customer service supervisor with expertise in the managing customer relations. Known for customer retention, increasing productivity, negotiation skills and project management. Hands-on experience planning, analyzing and implementing assigned projects and establishing schedules. Solves critical issues in time-sensitive environments, enabling the organization to achieve their objectives.
Hi, I’m
Jade E Wright
Hillside,IL
Summary
Overview
9
years of professional experience
Work History
Northwestern Medicine
Patient Access Team Lead
11.2019 - Current
Job overview
- Verifies insurance eligibility and benefits using online tools (NDAS, EPIC, etc.)
- Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolution
- Manage over 50 customer calls per day
- Participate in Quality Assurance reviews to ensure integrity of patient data information and enforcing quality customer service standards
- Provides materials and helps develop agendas for routine staff meetings
- Exceed all consumer requests and alert management escalations.
- Decreased customer complaints by 12%
Carson's Pirie Scott
Retail Lead Sales Associate
06.2014 - 08.2017
Job overview
- Manage all aspects of Selling Support including workload execution, back stocking and equipment return
- Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities
- Demonstrate knowledge of store products and services to build sales and minimize returns.
- Increased sales by 7%
Education
Southern Illinois University EdwardsvilleEdwardsville, IL
B.S from Psychology
04.2019
University Overview
Skills
- Soft Skills
- Sales
- Data Analysis
- Microsoft Office
- Salesforce/Tableau
- Quality Assurance
- Documentation Management
- Qlikview/Forecasting
- Documentation Management
- ICD-10/CPT Coding
- Customer Satisfaction
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interest
Interest
Campaign Volunteer
• Initiated phone calls to prospective voters to encourage them to vote/support candidate(s).
• Distributed promotional campaign material to the public while collecting voter's information.
• Use Salesforce to help business keep tract of customer interactions, sales data, and marketing.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Patient Access Team Lead
Northwestern Medicine
11.2019 - Current
Retail Lead Sales Associate
Carson's Pirie Scott
06.2014 - 08.2017
Southern Illinois University Edwardsville
B.S from Psychology
Interest
Interest
Campaign Volunteer
• Initiated phone calls to prospective voters to encourage them to vote/support candidate(s).
• Distributed promotional campaign material to the public while collecting voter's information.
• Use Salesforce to help business keep tract of customer interactions, sales data, and marketing.
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