Jade Ford
San Marcos
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent customer service as well as organizational skills to any setting. Thrive to exceed customer expectations.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Gold's gym
08.2022 - Current
- Greet members and visitors in a friendly and professional manner, answering questions about membership, facility amenities, and schedules
- Register new members, process membership fees, and provide information about gym policies and procedures
- Manage and update member accounts and ensure accurate record-keeping
- Maintain a clean and organized front desk area, including managing the distribution and inventory of promotional materials, brochures, and other gym-related literature
- Answer incoming calls and direct them to the appropriate person or department, taking messages as needed
- Adhere to all safety and security protocols, including monitoring access to the gym, checking IDs, and ensuring a safe and clean workout environment.
Front Desk Associate
Space City Gym
06.2022 - 08.2022
- Consistently offer professional, friendly and engaging service to exceed guest expectations
- Immediately started with shift of closing facility, without assistance, and set up facility for next-day opening
- Follow policies and procedures, including safety and sanitation of facility.
Front Desk Associate
Fitness Project Gym
08.2021 - 08.2022
- Provide services including but not limited to, checking members and guests in and out of facility, provide sincere, enthusiastic, quality, and consistent customer service
- Ensure professional and courteous behavior to all guests and employees, promote and sell upgrades to memberships and retail products, and manage front desk cash bank
- Perform other job-related duties as requested.
Team Lead
ShowBiz Cinemas
10.2019 - 08.2021
- Oversaw and managed a team of employees, ensuring smooth operations and efficient workflow within the theater.
- Provided guidance, support, and training to team members, resulting in improved performance and customer satisfaction.
- Set performance goals and expectations for the team, monitoring and evaluating their progress and providing constructive feedback.
- Handled customer inquiries, complaints, and escalations, resolving issues promptly and maintaining a high level of customer service.
- Implemented and enforced company policies and procedures, ensuring compliance and maintaining a safe and secure environment.
- Managed inventory and supplies, optimizing resources and minimizing waste.
- Worked closely with management to achieve business objectives and targets, contributing to the overall success of the theater.
Education
Business Marketing
Texas State University
San Marcos, TX03.2026
Graduated -
Porter High School
Porter High School05.2022
Skills
- Communication
- Organization
- Adept at focusing on the details
- Pro-active team player
- Sales oriented
- MS Office - MS Word, MS Excel, Outlook mail and Google Docs
Hobbies and Interests
- Social Media Influencer - over 10,000 followers
- Health and Fitness
- Freestyle paint and design
References
Available upon Request
Timeline
Front Desk Associate
Gold's gym
08.2022 - Current
Front Desk Associate
Space City Gym
06.2022 - 08.2022
Front Desk Associate
Fitness Project Gym
08.2021 - 08.2022
Team Lead
ShowBiz Cinemas
10.2019 - 08.2021
Business Marketing
Texas State University
Graduated -
Porter High School