Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Jade Ford

San Marcos

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent customer service as well as organizational skills to any setting. Thrive to exceed customer expectations.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Gold's gym
08.2022 - Current
  • Greet members and visitors in a friendly and professional manner, answering questions about membership, facility amenities, and schedules
  • Register new members, process membership fees, and provide information about gym policies and procedures
  • Manage and update member accounts and ensure accurate record-keeping
  • Maintain a clean and organized front desk area, including managing the distribution and inventory of promotional materials, brochures, and other gym-related literature
  • Answer incoming calls and direct them to the appropriate person or department, taking messages as needed
  • Adhere to all safety and security protocols, including monitoring access to the gym, checking IDs, and ensuring a safe and clean workout environment.

Front Desk Associate

Space City Gym
06.2022 - 08.2022
  • Consistently offer professional, friendly and engaging service to exceed guest expectations
  • Immediately started with shift of closing facility, without assistance, and set up facility for next-day opening
  • Follow policies and procedures, including safety and sanitation of facility.

Front Desk Associate

Fitness Project Gym
08.2021 - 08.2022
  • Provide services including but not limited to, checking members and guests in and out of facility, provide sincere, enthusiastic, quality, and consistent customer service
  • Ensure professional and courteous behavior to all guests and employees, promote and sell upgrades to memberships and retail products, and manage front desk cash bank
  • Perform other job-related duties as requested.

Team Lead

ShowBiz Cinemas
10.2019 - 08.2021
  • Oversaw and managed a team of employees, ensuring smooth operations and efficient workflow within the theater.
  • Provided guidance, support, and training to team members, resulting in improved performance and customer satisfaction.
  • Set performance goals and expectations for the team, monitoring and evaluating their progress and providing constructive feedback.
  • Handled customer inquiries, complaints, and escalations, resolving issues promptly and maintaining a high level of customer service.
  • Implemented and enforced company policies and procedures, ensuring compliance and maintaining a safe and secure environment.
  • Managed inventory and supplies, optimizing resources and minimizing waste.
  • Worked closely with management to achieve business objectives and targets, contributing to the overall success of the theater.

Education

Business Marketing

Texas State University
San Marcos, TX
03.2026

Graduated -

Porter High School
Porter High School
05.2022

Skills

  • Communication
  • Organization
  • Adept at focusing on the details
  • Pro-active team player
  • Sales oriented
  • MS Office - MS Word, MS Excel, Outlook mail and Google Docs

Hobbies and Interests

  • Social Media Influencer - over 10,000 followers
  • Health and Fitness
  • Freestyle paint and design

References

Available upon Request

Timeline

Front Desk Associate

Gold's gym
08.2022 - Current

Front Desk Associate

Space City Gym
06.2022 - 08.2022

Front Desk Associate

Fitness Project Gym
08.2021 - 08.2022

Team Lead

ShowBiz Cinemas
10.2019 - 08.2021

Business Marketing

Texas State University

Graduated -

Porter High School
Jade Ford