JADE FOX
Midway Park,NC
Summary
Highly organized and experienced administrative professional with a talent for addressing customer inquiries and guiding them effectively. Continuously seeks to improve customer relations and optimize efficiency in fast-paced environments. Thrives under pressure, excels at multitasking to handle diverse office demands.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Colibri
Remote
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Familiarity with call center software as well as RealEd and Fastclass.
Business Office Specialist
Moore Buick GMC
Jacksonville, NC
05.2021 - 12.2023
- Covered front desk to help both in-person visitors and telephone callers
- Submitted paperwork necessary to maintain legal business operations and comply with regulations
- Rotated into management work as on-call leader to delegate assignments and direct business office workflow
- Processed paperwork for business actions and followed up on missing items or signatures
- Supported departments with copying, filing and other clerical work to keep senior staff free to focus on larger concerns
- Delivered exceptional customer service to office guests from first greeting through wide range of support needs
- Collaborated cross-functionally to tackle and resolve wide-ranging business issues
Teacher's Assistant
Mccs Camp Lejeune
Jacksonville, NC
06.2022 - 02.2023
- Observing and evaluating student progress
- Assisting with lesson plans
- Attend meetings
- Prepare classroom for the day
- Supervising Students
- Document lesson plans
- Copying/ filing paperwork
- Following school policies and procedures
Office Assistant
Weeks Gallery
Jamestown, NY
01.2018 - 04.2021
- Coordinated meetings.
- Maintained accurate data logs.
- Filing/ copying paperwork
- Maintaining trusting relationships
- Prepared letters, invoices and contract language to correspond with clients and vendors
- Managed office supply inventory to ensure consistent availability.
- Handled high volume of incoming calls to successfully manage inquiries
- Communicated openly with all levels of staff for maximum transparency and approachability
- Prioritized tasks independently to best support office needs
Education
Associate of Science -
Jamestown Community College
Jamestown, NY12.2019
Skills
- Effective Task Management
- Self-Directed Work
- Team Collaboration
- Strong Verbal Communication
- Detail-Oriented
- Strong Organizational Abilities
Timeline
Customer Service Representative
Colibri
04.2024 - Current
Teacher's Assistant
Mccs Camp Lejeune
06.2022 - 02.2023
Business Office Specialist
Moore Buick GMC
05.2021 - 12.2023
Office Assistant
Weeks Gallery
01.2018 - 04.2021
Associate of Science -
Jamestown Community College