Jade Garcia
Denver,CO
Summary
Dynamic Dock Coordinator at Symbia Logistics with a proven track record in streamlining operations and enhancing customer satisfaction. Skilled in logistics planning and effective communication, I successfully organized transportation schedules and resolved client inquiries, ensuring timely dispatch and quality service. Committed to teamwork and workplace safety, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Dock Coordinator
Symbia Logistics
CO
08.2024 - Current
Streamlined check-in process to enhance operational efficiency.
Organized transportation timetables.
Engaged with customers to address inquiries and concerns.
Provided competitive rate quotes to clients.
Finalized orders efficiently.
Conducted quality checks on orders to confirm proper dispatch.
Customer Service Representative
Symbia Logistics
Commerce City, CO
07.2020 - 08.2024
- Handled customer inquiries with professionalism and clarity, ensuring a positive experience for every interaction.
- Resolved product-related issues by collaborating with cross-department teams, improving overall service delivery.
- Provided comprehensive product knowledge to customers, enhancing their understanding and satisfaction.
- Documented customer interactions in CRM system, ensuring accurate tracking and follow-up on requests.
Education
High School Diploma -
Collegiate Prep Academy
Denver, COHuman Services
University of Northern Colorado
Greeley, COSkills
- Loading and unloading
- Warehouse management
- Hazardous materials handling
- Logistics planning
- Shipping coordination
- Dock scheduling
- Shipping and receiving
- Freight handling
- Load planning
- Membership management
- Dock safety
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace safety
- Excellent communication
- Critical thinking
- Computer skills
- Clear communication
- Email and phone communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Warehouse operations
- Relationship building
- Customer relations
- Safety procedures
Timeline
Dock Coordinator
Symbia Logistics
08.2024 - Current
Customer Service Representative
Symbia Logistics
07.2020 - 08.2024
High School Diploma -
Collegiate Prep Academy
Human Services
University of Northern Colorado