Jade Garcia
Hesperia,CA
Summary
- Assisted customers with inquiries and service requests. Supported team members in delivering quality service. Maintained positive relationships to enhance customer satisfaction.
- Promoted customer satisfaction by providing quality service and support. Assisted customers with inquiries and resolved issues effectively. Applied customer service best practices to enhance overall experience.
- Directed consulting initiatives with extensive experience in project proposal facilitation and completion.
Overview
5
5
years of professional experience
Work History
Energy Advisor 1
Southern California Edison
Redlands
07.2023 - Current
- Improved energy efficiency by conducting comprehensive home energy audits and recommending tailored solutions.
- Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
- Increased customer satisfaction with personalized consultations addressing specific energy needs.
- Conducted in-depth analyses of utility bills, identifying trends and opportunities for cost reduction.
- Collaborated with utility providers to secure rebates and incentives for clients implementing energy-efficient measures.
- Handle high volume trouble related calls such as hazardous issues and outage calls. Identify possible safety hazardous and issue the corresponding trouble orders.
- Issue work orders via design manager and SAP.
- Documented conversations with customers to track requests, problems and solutions.
Online Grocery Associate
Walmart
Highland, CA
10.2021 - 04.2022
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Provided product advice to customers to help select most suitable items for individual needs.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Sales Associate
Kohl's
Redlands, CA
02.2021 - 10.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Courtesy Clerk
Stater Brothers
Highland
08.2020 - 08.2021
- Promptly responded to inquiries and requests from prospective customers.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Maintained clean and tidy checkout area to optimize service delivery.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Assisted customers with large purchases by carrying items to vehicles.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
California Virtual Academy
Los Angeles, CA06.2021
Skills
- Demonstrated exceptional analytical skills to drive data-informed decision-making
- Assisted in developing mobile applications to enhance user experience Collaborated with team members to troubleshoot and resolve application issues Supported testing phases to ensure functionality and performance standards
- Executed comprehensive financial tracking to ensure accurate budget management
- Implemented proper storage procedures to ensure compliance with safety regulations
- Enhanced customer experience through proactive engagement and support initiatives
- Facilitated adaptation strategies to effectively engage diverse groups
- Conducted comprehensive assessments to identify and analyze customer needs
- Developed and implemented energy conservation strategies to optimize resource usage
- Executed data interpretation to derive actionable insights and inform strategic decisions
- Executed demand response planning strategies to optimize energy consumption
- Public speaking
- Technical report writing
- Energy conservation strategies
- Regulatory compliance awareness
Timeline
Energy Advisor 1
Southern California Edison
07.2023 - Current
Online Grocery Associate
Walmart
10.2021 - 04.2022
Sales Associate
Kohl's
02.2021 - 10.2021
Courtesy Clerk
Stater Brothers
08.2020 - 08.2021
High School Diploma -
California Virtual Academy