Anastasia Prater
Westchester,IL
Summary
Demonstrated strong organizational and communication skills, committed to delivering exceptional patient care and supporting seamless surgical operations.
Overview
10
10
years of professional experience
Work History
Optometric Technician
Rosin Eyecare
08.2025 - Current
- Performed preliminary eye exams and vision screenings to evaluate patient needs.
- Facilitated patient preparation for examinations by delivering clear instructions and managing expectations.
- Managed operation and maintenance of diagnostic equipment to ensure optimal performance and accuracy.
- Instructed patients on contact lens options and proper care techniques to improve overall satisfaction.
- Facilitated collaboration with optometrists to enhance patient flow and optimize operational efficiency.
- Facilitated training sessions for new staff on optimal patient interaction techniques and equipment handling protocols.
- Executed process enhancements that streamlined appointment scheduling and minimized wait times.
- Directed inventory management of optical supplies to guarantee availability of essential materials for procedures.
Patient Access Partner 1
Loyola University Medical Center
07.2019 - 07.2025
- Delivered exceptional patient service by managing check-in and check-out processes.
- Facilitated communication with patients, families, and caregivers regarding appointments, billing, and healthcare needs.
- Assisted medical staff by paging doctors and calling codes. Confirmed appointment details and transferred calls to appropriate departments.
- Managed high volume of incoming calls, averaging xx calls per day, while ensuring accuracy in patient data entry.
- Exhibited strong communication and customer-focused skills to resolve issues efficiently while ensuring compliance with company protocols.
- Employed active listening skills to assess patient needs and deliver customized solutions.
- Managed over 50 customer calls per day.' & "Increased sales by 10%".
Appointment Setter (scheduler)
AmeriCash Loans, LLC
08.2018 - 06.2019
- Executed outreach to potential clients, arranging sales calls through approximately 100 daily calls and emails.
- Oversaw meticulous record-keeping of potential clients and monitored productivity metrics.
- Executed and delivered loan documents to finalize closed loan contracts.
Receptionist/Security Officer
Securitas
09.2017 - 12.2017
- Oversaw safety and security protocols for personnel and premises through vigilant monitoring, emergency response, and regular patrols.
- Swiftly managed diverse situations, including medical emergencies, fire incidents, and security breaches.
- Oversaw security system monitoring and proactively addressed potential threats.
Receptionist
Eisenhower Community Center
12.2016 - 12.2017
- Facilitated front-desk operations by welcoming visitors and handling phone inquiries with professionalism.
- Assisted with managing correspondence and scheduling meetings. Recorded meeting minutes for future reference.
- Directed visitor management and streamlined employee and department directory operations.
- Managed over 50 customer calls per day.' & "Increased sales by 10%".
Library Assistant
Westchester Public Library
02.2016 - 06.2016
- Facilitated planning and organization of special programs, including book sales and outreach initiatives.
- Oversaw management and updates of computer databases to enhance accessibility of library materials.
- Oversaw organization and maintenance of library materials, ensuring patron accessibility.
- Delivered exceptional customer service by guiding patrons in resource discovery and addressing inquiries.
Education
High School Diploma -
Proviso West High School
Hillside, IL05.2017
Skills
- Assisted teams in completing software projects on schedule and within budget Supported project management efforts by coordinating tasks and resources effectively Contributed to team collaboration to enhance project outcomes
- Demonstrated exceptional analytical skills to drive data-informed decision-making
- Utilized Microsoft Office applications to assist in document creation and data management Supported team communication through Outlook for scheduling and correspondence Contributed to project organization using Excel for data analysis and reporting
- Led implementation and optimization of Epic Systems over six years
- Assisted patients with access to healthcare services and resources Supported hospital staff in managing patient inquiries and appointments Facilitated communication between patients and medical teams
- Assisted in organizing schedules and prioritizing tasks to meet deadlines Supported team members in managing workloads effectively Helped maintain orderly project documentation and resources
- Assisted customers with product inquiries and sales processes Supported team members in achieving sales targets through collaboration Engaged with clients to foster relationships and enhance customer satisfaction
- Cultivated exceptional communication skills to enhance customer service experiences
- Facilitated discussions to resolve conflicts among team members Supported negotiation efforts to achieve consensus on project goals Assisted in mediating disputes to foster a collaborative work environment
- Fostered strong collaboration among team members to enhance project outcomes
LANGUAGE
Fluent in English
CUST
References and Letters of recommendation available upon request
Timeline
Optometric Technician
Rosin Eyecare
08.2025 - Current
Patient Access Partner 1
Loyola University Medical Center
07.2019 - 07.2025
Appointment Setter (scheduler)
AmeriCash Loans, LLC
08.2018 - 06.2019
Receptionist/Security Officer
Securitas
09.2017 - 12.2017
Receptionist
Eisenhower Community Center
12.2016 - 12.2017
Library Assistant
Westchester Public Library
02.2016 - 06.2016
High School Diploma -
Proviso West High School