Overview
Work History
Education
Leadership Experience Activities
Timeline
Generic

Jade Go

Brea,CA

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Kaiser Permanente
06.2017 - Current
  • Delivered timely, accurate information to customers, including benefits, letter inquiries, and website support
  • Expanded knowledge of Medicare and various Kaiser Permanente Health plans
  • Successfully handled premium billing and reinstatement requests
  • Adhered strictly to HIPAA standards and privacy practices.

Patient Service Representative

Coury & Buehler Physical Therapy
10.2021 - 05.2022
  • Welcomed patients with enthusiasm, fostering a positive clinic environment
  • Improved operational efficiency by accurately recording and filing patient data
  • Demonstrated innovative problem-solving skills in managing patient flow.

Team Member

Chick-Fil-A
05.2021 - 10.2021
  • Addressed customer complaints promptly, ensuring customer satisfaction
  • Achieved corporate and restaurant sales targets, contributing to business growth
  • Displayed adaptability by supporting multiple areas of the restaurant
  • Exceeded sales targets by fostering team synergy and focusing on guest satisfaction.

Education

Masters of Science in Healthcare Management -

Colorado Technical University
Colorado Springs, CO
12.2024

Bachelor of Science in Health Sciences -

California Baptist University
Riverside, CA
05.2022

High School Diploma -

Bishop Amat Memorial High School
La Puente, CA
05.2017

Leadership Experience Activities

  • The Lighthouse of Houston, Houston, TX, Volunteer, 10/2018, 07/2018, Supported staff members; Interacted and engaged visually impaired residents through variety of activities, Managed operations and ensured a clean and healthy environment
  • Silverado, Azusa, CA, Volunteer, 01/2016, 12/2016, Provided companionship and support to elderly residents, Communicated issues with supervisor and resident staff

Timeline

Patient Service Representative

Coury & Buehler Physical Therapy
10.2021 - 05.2022

Team Member

Chick-Fil-A
05.2021 - 10.2021

Customer Service Representative

Kaiser Permanente
06.2017 - Current

Masters of Science in Healthcare Management -

Colorado Technical University

Bachelor of Science in Health Sciences -

California Baptist University

High School Diploma -

Bishop Amat Memorial High School

Similar Profiles

  • Olivia BarrazaOlivia Barraza

    Customer Service Representative at Kohl's Department Stores, IncCustomer Service Representative at Kohl's Department Stores, Inc

  • Henny EssaHenny Essa

    Customer Service Representative at Zehrs MarketCustomer Service Representative at Zehrs Market

  • Porsche BarrettPorsche Barrett

    Customer Service Representative at SITEL WorldwideCustomer Service Representative at SITEL Worldwide

  • Gerald L. MorrisGerald L. Morris

    Customer Service Representative at Blue Shield Of CACustomer Service Representative at Blue Shield Of CA

  • Gerald BougereGerald Bougere

    Customer Service Representative at Two Hawk Employment ServicesCustomer Service Representative at Two Hawk Employment Services

CREATE PROFILE
Jade Go