Jade Griffiths
Miramar,FL
Summary
Experienced with managing customer inquiries and concerns efficiently, ensuring seamless customer service experience. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of fostering positive client relationships and adapting to dynamic customer needs.
Overview
9
9
years of professional experience
Work History
Customer Care Professional
American Express
Sunrise, FL
11.2025 - Current
- Addressed customer inquiries effectively using communication and problem-solving skills.
- Delivered top-notch service by attentively listening to customer needs and providing customized solutions.
- Worked with various teams to improve customer satisfaction and optimize processes.
- Guided newer team members by sharing strategies for managing complex customer issues.
- Offered reliable customer support while maintaining professionalism, empathy, and precision.
- Handled intricate account queries by actively listening and delivering suitable solutions.
- Operated multiple systems concurrently while achieving performance targets and customer satisfaction objectives.
- Showcased excellent communication, patience, and problem-solving abilities in a dynamic setting.
Operations Specialist
Apple Dadeland
Dadeland, FL
05.2022 - 04.2026
- Complete inventory receiving, counting, returning, and running tasks, in compliance with retail inventory processes
- Pack and ship returning products to the warehouse
- Use communication and training resources to keep up to date with inventory process changes
- Deliver Apple merchandise to the front of house when requested and ensure the sales floor and accessory shelves remain fully stocked
- Inspect and audit physical store space daily
- Coordinate any on-site repair, maintenance, or other service works with maintenance staff to minimize disruption to store operations
- Ensure that service provider personnel access to the store is always controlled and follows preservation policies.
- Coordinate maintenance and testing processes for all first-aid and safety systems in partnership with the Operations Lead
- Support in monitoring and resolving information systems and technology tickets in a timely fashion
- Order supplies for the store
- Utilize office equipment to maintain archives of store files
- Greet customers promptly by displaying a friendly attitude, answering questions, and providing solutions
Product Zone Specialist
Apple Avalon
Avalon, GA
09.2018 - 05.2022
- Engaged with customers to fulfill their technology requests, providing them with the best Apple product solutions
- Provided solutions for corporate customers by coordinating with the Business Team
- Instructed customers in device setup, including phones, laptops, and desktop computers
- Visually prepared the store prior to opening and after closing
Cashier
Publix Woodstock
Woodstock, GA
05.2017 - 11.2018
- Prepped entryway and aisle areas for store opening and closing
- Utilized the cash register and computer systems to complete customer transactions
- Assisted customers by taking groceries to their vehicles
- Participated in customer service desk training
Education
Bachelor of Science - Psychology
Georgia State University Atlanta Campus
05.2023
Associate in Science - Psychology
Georgia State University Perimeter Campus
08.2021
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Apple Office Software (Pages, Keynote, Numbers)
- Point of Sale Systems
- Inventory Software
- Public Speaking
- Leadership
- Communication
- Collaboration with Teams
- Customer Interactions (Internal & External)
- Workplace Accountability
Timeline
Customer Care Professional
American Express
11.2025 - Current
Operations Specialist
Apple Dadeland
05.2022 - 04.2026
Product Zone Specialist
Apple Avalon
09.2018 - 05.2022
Cashier
Publix Woodstock
05.2017 - 11.2018
Bachelor of Science - Psychology
Georgia State University Atlanta Campus
Associate in Science - Psychology
Georgia State University Perimeter Campus