Toneshia Ruffin
Decatur,MS
Summary
Empathetic Customer Care Professional known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and effective communication. Excel in utilizing listening skills, patience, and adaptability to enhance customer satisfaction and foster positive outcomes.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Customer Care Professional
iQor
Meridian, MS
12.2024 - 09.2025
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information to enhance customer experience.
- Documented customer interactions in the support database accurately.
Security Professional
Allied Universal Security
Forest, MS
04.2022 - 10.2024
- Monitored security systems and cameras to ensure facility safety.
- Conducted regular patrols of premises to identify potential security issues.
- Assisted in incident response by following established protocols and procedures.
- Performed receptionist duties.
- Exchanged mail for shipping and receiving purposes.
General Laborer
Tyson Foods
Forest, MS
10.2021 - 02.2022
- Operated machinery for food processing and packaging tasks.
- Maintained cleanliness and organization in work areas to ensure safety.
- Assisted in loading and unloading products from trucks and containers.
Census Enumerator
US Census Bureau
Philadelphia, MS
08.2020 - 10.2020
- Conducted in-person interviews to gather demographic information from residents.
- Explained census procedures and privacy standards to respondents effectively.
- Utilized handheld devices to input survey data and ensure accuracy.
Security Officer
Dsi Security
Morton, MS
03.2019 - 08.2020
- Monitored premises to prevent unauthorized access and ensure safety protocols.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Responded promptly to alarms and incidents, coordinating with local authorities as needed.
- Documented daily reports.
Education
Medical Assisting
South University Savannah
GA 09.2024 - 02.2025
Newton County High School
Decatur, MSSkills
- Customer service
- Troubleshooting
- Product knowledge
- Customer documentation
- Computer literacy
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Typing
- Active listening
- Time management
- Communication
- Phone Etiquette
- Sales
- Security
Certification
- Certified Medical Assistant (May 2023)
- BLS (April 2023)
Timeline
Customer Care Professional
iQor
12.2024 - 09.2025
Medical Assisting
South University Savannah
09.2024 - 02.2025
Security Professional
Allied Universal Security
04.2022 - 10.2024
General Laborer
Tyson Foods
10.2021 - 02.2022
Census Enumerator
US Census Bureau
08.2020 - 10.2020
Security Officer
Dsi Security
03.2019 - 08.2020
Newton County High School