Hardworking with a motivated attitude and a variety of powerful skills. Committed to contributing to a positive, healthy, and successful work environment.
Overview
3
3
years of professional experience
Work History
Overnight Pet Care Specialist
Red Dog Pet Resort & Spa
Cincinnati, Ohio
06.2024 - Current
Provided overnight pet care services to customers, such as walking, feeding, and administering medications.
Ensured all guests were safe and comfortable in their environment.
Assisted with the grooming of animals including bathing, brushing, nail trimming, and ear cleaning.
Performed nightly charting of guest information including scheduled potty breaks, feeding times, medications, and other add-on services.
Nightly cleaning of guests quarters and surrounding areas.
General maintenance of building.
Cleaning, trash removal, and overall preparation for the following day.
Commercial Cleaner
Apple Pie Cleaning Co.
Cincinnati, OH
03.2024 - 09.2024
Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
Washed windows, walls, and ceilings to ensure a clean environment for customers.
Cleaned and sanitized restrooms using appropriate cleaning products.
Prepared rooms for events by setting up chairs and tables in an orderly fashion.
Kept records of hours worked, supplies used, and tasks completed each day.
Collected trash from floors within hallways, bathrooms and work areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Kept business entrances clean, tidy and professional in appearance.
Power Equipment Operator
Walmart
Monroe, OH
03.2024 - 06.2024
Transported freight, pulled merchandise, replaced freight, filled daily orders, and controlled freight flow when operating moving equipment in a safe and correct manner.
Followed all safety protocols while operating power equipment.
Transported and delivered freight to appropriate areas of the facility in an accurate and timely manner.
Operated moving equipment in a safe and correct manner.
Maintained a clean work environment to ensure safety and compliance.
Performed daily safety checks of the equipment prior to use.
Customer Service Advisor
Concentrix
Cincinnati, OH
01.2024 - 03.2024
Provided customer service by responding to inquiries and resolving errors in a timely manner.
Answered customer calls and inquiries promptly and courteously.
Educated customers on product features and benefits to support sales efforts.
Researched account information to resolve customer issues quickly.
Content Moderator
Webhelp
Mason, OH
03.2023 - 01.2024
Reviewed content for compliance with internal policies and procedures.
Monitored user-generated content for violations of community standards.
Ensured adherence to company guidelines while moderating.
Developed processes to ensure accuracy and timeliness when handling client inquiries.
Provided guidance and support to new moderators in order to ensure high quality standards are met.
Stocking Associate
Petsmart LLC
Cincinnati, OH
10.2021 - 03.2023
Received shipments of merchandise and stocked shelves according to store requirements.
Organized backroom areas, ensuring all items were properly stored and labeled.
Stacked empty pallets in designated areas for reuse or recycling.
Wrapped and labeled outgoing orders for shipping in accordance with company standards.
Loaded and unloaded pallets from trucks using a pallet jack.
Assisted customers in locating products on the shelf or in the backroom.
Ensured all products were correctly priced and tagged before stocking shelves.
Checked expiration dates on perishable items to ensure freshness.
Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Greeted customers and answered any questions they had about the store's products and services.
Answered customer inquiries regarding store policies and procedures.
Administered medications as prescribed by veterinarian when needed.
Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
Monitored the health of all animals in care and reported any changes to management team.
Maintained cleanliness of store by performing daily cleaning tasks such as sweeping, mopping, vacuuming, and scrubbing floors.
Performed routine maintenance on animal enclosures such as changing bedding materials and refilling water and food dishes.
Answered phone calls from customers regarding their pet's needs or concerns.
Provided excellent customer service to all pet owners.
Security Officer
Cedar Fair, Kings Island
Mason, OH
06.2022 - 10.2022
Monitored surveillance cameras and responded to suspicious activity.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Enforced access control measures in accordance with established procedures.
Confirmed visitor identification prior to granting entry into the park.
Maintained accurate logs of all security related activities.
Provided escorts for visitors as needed throughout the park.
Greeted staff, guests, vendors, upon arrival at the park entrance.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Assisted with crowd control during large events held at the facility.
Warehouse Inspector
Usui
Sharonville, OH
01.2022 - 05.2022
Performed visual, dimensional, and functional inspections of components.
Checked and inspected parts to ensure accuracy of measurements.
Confirmed specifications were met according to customer requirements.
Maintained a clean working environment by disposing of scrap material properly.
Communicated effectively with production staff about quality standards and expectations for each part inspected.
Followed all safety regulations while performing job duties in accordance with company policies.
Communicated information affecting work allocation to supervisors.
Park Services Associate
Cedar Fair Kings Island
Cincinnati, OH
06.2021 - 10.2021
Provided excellent customer service to visitors and answered questions related to park services.
Swept and cleaned grounds throughout the park using a broom, dustpan, mop, squeegee, or other specialized equipment.
Picked up trash and waste and put in proper trash can containers.
Monitored guests visiting the park and reported problems and infractions of the park rules to security.
Gave directions to attractions and amenities in the park and assisted guests and other associates when needed.
Education
High School Diploma -
Mercy McAuley High School
Cincinnati, OH
05-2021
Skills
Database Management
Computer Literacy
Problem-Solving
Communication
Customer Service
Product Knowledge
Safety Compliance
Timeline
Overnight Pet Care Specialist
Red Dog Pet Resort & Spa
06.2024 - Current
Commercial Cleaner
Apple Pie Cleaning Co.
03.2024 - 09.2024
Power Equipment Operator
Walmart
03.2024 - 06.2024
Customer Service Advisor
Concentrix
01.2024 - 03.2024
Content Moderator
Webhelp
03.2023 - 01.2024
Security Officer
Cedar Fair, Kings Island
06.2022 - 10.2022
Warehouse Inspector
Usui
01.2022 - 05.2022
Stocking Associate
Petsmart LLC
10.2021 - 03.2023
Park Services Associate
Cedar Fair Kings Island
06.2021 - 10.2021
High School Diploma -
Mercy McAuley High School
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