Jade Hicks
Dothan,AL
Summary
Resourceful Adjuster known for high productivity and efficient task completion. Possess specialized skills in claims investigation, damage assessment, and negotiation. Excel in critical thinking, problem-solving, and communication, ensuring optimal outcomes in complex scenarios. Committed to maintaining integrity and empathy in client interactions, fostering trust and facilitating smooth resolution processes.
Overview
7
7
years of professional experience
Work History
Property Virtual Adjuster
Allstate Insurance Co
Dallas, TX
03.2022 - Current
- Coordinated activities between multiple departments within the company.
- Negotiated settlements with claimants, attorneys and other parties.
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Demonstrated excellent communication skills when interacting with customers.
Intermediate Typist Clerk
Los Angeles County Probation Department
, California
12.2019 - 03.2022
- Organized and maintained precise confidential personnel files.
- Verified data entered into database by reviewing, correcting and deleting data.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
Office Assistant
California State University, Los Angeles
, California
01.2019 - 07.2019
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed multiple projects simultaneously using organizational and analytical skills.
Office Assistant
American Income Life Insurance Company
, California
01.2018 - 09.2018
- Transferred/directed phone calls, guests and mail to correct staff members.
- Responded to inquiries from callers seeking information.
- Managed conference scheduling and travel arrangements for key personnel.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Education
Bachelor of Science - Electronic Media Journalism
Middle Tennessee State University
Murfreesboro, TN12.2014
Skills
- Certificates/Licenses
- Superb Oral & Written Communication
- Data entry background
- MS Office Proficiency
- Attention to Detail
- Good Telephone Etiquette
- Organization and Time Management
- Conflict Resolution
- Teamwork and Collaboration
Timeline
Property Virtual Adjuster
Allstate Insurance Co
03.2022 - Current
Intermediate Typist Clerk
Los Angeles County Probation Department
12.2019 - 03.2022
Office Assistant
California State University, Los Angeles
01.2019 - 07.2019
Office Assistant
American Income Life Insurance Company
01.2018 - 09.2018
Bachelor of Science - Electronic Media Journalism
Middle Tennessee State University