Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Alan Gonzalez

Cypress,TX

Summary

Observant Property Adjuster with 6 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.

Overview

14
14
years of professional experience

Work History

Property Virtual Adjuster

Allstate
Houston, TX
08.2021 - Current
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Developed effective techniques to mitigate losses.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Examined claims forms and other records to determine insurance coverage.
  • Developed team communications and information for meetings

Bodily Injury Adjuster

Allstate
Houston, TX
02.2016 - 08.2021
  • Examined claims forms and other records to determine insurance coverage
  • Investigated claims involving potential and suspected fraudulent activities
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information
  • Handled escalation calls from customers and other stakeholders about claims processes
  • Evaluated insurance policies and analyzed damages to determine coverage
  • Trained other claims staff members on proper handling and evaluation of injury claims
  • Ran 3 special projects and initiatives at both local and regional level

Quality Development Coach

Allstate
Houston, TX
03.2020 - 10.2020
  • Quality Development, Allstate
  • Conducted weekly trainings and individual desk sits with a group of new adjusters in our Houston office
  • Performed service observes on adjuster to improve the quality of our customer service calls
  • Reviewed liability decisions made by adjusters in the liability and bodily injury segments to improve quality of investigations.
  • Organized and prepared written summaries of project reports and action plans.
  • Assisted in researching various topics for future program development.
  • Facilitated or presented training requirements to meet and maintain licensing standards for staff.
  • Developed and presented training programs and instructional material through variety of learning methods.
  • Updated and revised course content and teaching methodologies.
  • Trained and mentored 14 new personnel hired to fulfill various roles.
  • Resolved problems, improved operations and provided exceptional service
  • Used coordination and planning skills to achieve results according to schedule
  • Developed and maintained courteous and effective working relationships
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Branch Manager

Citibank
The Bronx, NY
01.2013 - 10.2015
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Personal Banker

Chase
The Bronx, NY
06.2011 - 01.2013
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Achieved consistent recognition as top sales performer.
  • Expanded client base by promoting new financial products.

Sales Representative Team Leader

T-Mobile
New York, NY
01.2009 - 06.2011
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Education

Bachelor of Science - Computer And Information Sciences

Herbert H. LehmanCollege
The Bronx, NY
06.2009

Skills

  • Knowledge of quality systems
  • Policy reinforcement
  • Staff training and development
  • Employee supervision
  • Active Listening
  • Flexible and Adaptable
  • Excellent Communication
  • Dependable and Responsible
  • Valuation knowledge
  • Personal, casualty and property loss
  • Policy investigations
  • Insurance policy coverage knowledge
  • Advanced oral and written communication skills
  • Highly motivated

Accomplishments

  • Recipient of several “Expected or Better than Expected” annual compensation ratings during my tenure at Allstate
  • Golden Compass Award Winner at Allstate in 2019
  • Mentor of the Month at Allstate in 2019
  • Leader of the Month At Allstate in 2019

Languages

Spanish
Native or Bilingual

Timeline

Property Virtual Adjuster

Allstate
08.2021 - Current

Quality Development Coach

Allstate
03.2020 - 10.2020

Bodily Injury Adjuster

Allstate
02.2016 - 08.2021

Branch Manager

Citibank
01.2013 - 10.2015

Personal Banker

Chase
06.2011 - 01.2013

Sales Representative Team Leader

T-Mobile
01.2009 - 06.2011

Bachelor of Science - Computer And Information Sciences

Herbert H. LehmanCollege

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Alan Gonzalez