Jade Hill
Saint Louis,MO
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
To Effectively build and nurture relationships with customers and stakeholders, leveraging project management and scrum principles to ensure project success, stakeholder satisfaction, and successful delivery of value-driven outcomes.
Overview
12
12
years of professional experience
1
1
Project Management(PMP)
1
1
Professional Scrum Master(PSM1)
1
1
Google Project Management
Work History
Scrum Master
Edward Jones
11.2022 - Current
- Collaborate with branch and internal departments to solve financial discrepancies, maintaining data security and confidentiality
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
- Manage over 200 + accounts daily performing detailed risk assessment updating system database
- Collaborate with team of five to redevelop internal system tracking in use by 100+ employees resulting in system upgrade, increasing operational time by 80%
- Work closely and listened to team members' feedback to identify impediments increasing productivity by 50%
- Led sprint reviews and planning meetings to promote full team engagement
Student
Project Management Institute
10.2021 - 10.2022
- Devoted 12 months to intensive study and preparation for project management (PMP Certificate), and (PSM1. )
Project Manager
Bank Of America
01.2017 - 10.2021
- Led redevelopment of global internal loan tracking system, collaborating with team of 6 ensuring successful project completion.
- Collaborated closely with stakeholders to identify business needs and define project requirements, resulting in comprehensive plan and roadmap
- Implemented innovation features and enhancements to loan tracking system, resulting in delivery of over 30 new features
- Conducted user acceptance testing and documented test results, identifying and resolving issues to ensure system functionality
- Successfully rolled out upgraded loan tracking system globally, providing training and support to end users
- Organized and managed various company events increasing employee morale by 70% Improving teamwork and communication
Licensed Mortgage Loan Officer
Citibank
02.2015 - 01.2017
- Effectively managed the mortgage loan process from application to closing, ensuring compliance with regulatory increasing pipeline to 80+ monthly
- Utilized exceptional analytical skills to conduct comprehensive financial assessments and credit analyses evaluating borrower qualifications determining loan edibility
- Collaborated with clients, real estate agents, and underwriters to gather required documentation and resolve concerns
- Demonstrated strong communication skill, providing regular updates to clients, addressing risk and maintaining transparency, increasing net promoting scores by 70%
- Successfully closed an average of 30 loans per month, consistently meeting and exceeding sales targets
Doc Support Specialist
Citibank
01.2011 - 01.2015
- Increased productivity 90% and enhanced department workflow by auditing, analyzing, then updating loan system based on data findings by collaborating with project team
- Verified receipt 75 + work package documents received daily, checking for accuracy and completeness, and resolved complex issues with errors found on loan documents
- Monitored daily work in WIP, prioritizing projects, and assisting team in meeting company goals
- Updated processes and procedures, streamlining workflow by 85% and exceeded company expectations for production by 90%
- Improved company's overall culture by leading employee engagement team and intuitively adjusting department goals to reflect new company standards and regulations
Education
Bachelor of Science - Business Administration and Management
2017
Associate of Science - Billing and Coding
2004
Skills
- Project Management
- Agile Methodologies
- Cross- functional Team Collaboration
- Contract Management
- Risk Identification
- Project Planning and Execution
- Process Improvement
- Team Management
- Stakeholder Communication
- Budget and Cost Control,
- Asana,
- Jira, Marketing
- Negotiation
- Relationship Building
- Backlog Management
- Meeting Participation
Certification
- Certified Project Manager - PMI- Institute Jan 2023
- Professional Scrum Master-Scrum Alliance Feb 2023
- Certified Google Project Management Nov 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scrum Master - Edward Jones
11.2022 - Current
Student - Project Management Institute
10.2021 - 10.2022
Project Manager - Bank Of America
01.2017 - 10.2021
Licensed Mortgage Loan Officer - Citibank
02.2015 - 01.2017
Doc Support Specialist - Citibank
01.2011 - 01.2015
Lindenwood University - Bachelor of Science, Business Administration and Management
Allied College - Associate of Science, Billing and Coding