Jade Hines

• Developed customer service scorecards to measure customer service performance.
• Provided outstanding customer service.
• Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
• Developed a deep understanding of customer service principles and customer service best practices.

Inbound calls

Scheduling & confirming appointments

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Developed strong working relationships with team members, fostering a positive work environment.
• Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.

Outbound call sales

• Operated cash register to record transactions accurately and efficiently.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.