Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Inman

DeBary,FL

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Knowledgeable Call Center Representative with experience assisting [Industry] customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Overview

3
3
years of professional experience

Work History

Shift Manager

Dunkin Donuts
Sanford, FL
02.2021 - 06.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Call Center Agent

World Wide Vacation
Casselberry, FL
08.2023 - 11.2023
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Educated customers on company systems, form completion, and access to services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Med Tech/Caregiver

Marine Isle
Sanford, FL
09.2022 - 08.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

High School Diploma -

Seminole High School
Sanford, FL
04.2021

Skills

  • Problem-solving skills
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Energetic and Enthusiastic
  • Training and mentoring
  • Relationship Building
  • Team Development
  • Inventory Control
  • Interpersonal Skills
  • Technical Support
  • Appointment Setting
  • Data Entry
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Multitasking and Organization
  • Emotional Support
  • Strong Ethics
  • Meal Preparation
  • Patient Companionship
  • First aid and safety
  • Direct Patient Care
  • Heavy Lifting
  • Patient Management

Timeline

Call Center Agent

World Wide Vacation
08.2023 - 11.2023

Med Tech/Caregiver

Marine Isle
09.2022 - 08.2023

Shift Manager

Dunkin Donuts
02.2021 - 06.2024

High School Diploma -

Seminole High School
Jade Inman