Zachary Bangura
Kansas City,MO
Summary
Dynamic Shift Manager at Dairy Queen with proven expertise in customer service and problem-solving. Enhanced team efficiency and reduced customer complaints through effective communication and conflict resolution. Skilled in cash handling and maintaining safety protocols, ensuring a reliable and punctual work environment. Committed to delivering exceptional service and fostering collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Dairy Queen
07.2020 - 08.2022
- Fosters collaboration and executes duties with expertise.
- Managed and resolved customer complaints effectively.
- Ensured efficient opening and closing procedures.
Sales Associate
Ambia Energy
08.2024 - 03.2025
- Coordinated scheduling for solar consultation.
- Addressed product objections effectively.
- Developed skills in objection handling and sales techniques.
Package Handler
UPS
07.2023 - 08.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Nursing
San Diego Mesa College
San Diego, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
Certification
AED Certification
CPR Certification
Timeline
Sales Associate
Ambia Energy
08.2024 - 03.2025
Package Handler
UPS
07.2023 - 08.2024
Shift Manager
Dairy Queen
07.2020 - 08.2022
Nursing
San Diego Mesa College
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