Jade Juarez
San Antonio,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Effectively adapt to workplace whether I’m familiar or not.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Loan Star Title Loans
5001 Walzem Rd San Antonio TX, 78218
10.2025 - Current
- Assisted customers with loan inquiries and application processes to ensure satisfaction and understanding.
- Provided accurate information regarding loan terms, payment schedules, and eligibility requirements.
- Processed customer transactions efficiently using proprietary software for loan management.
- Resolved customer complaints by identifying issues and providing appropriate solutions in a timely manner.
Server
Saltgrass
San Antonio, TX
06.2024 - 12.2026
- Assisted teams in delivering outstanding customer service during busy periods, contributing to guest satisfaction and loyalty.
- Worked closely with kitchen staff to facilitate prompt food delivery and order accuracy during high-demand times.
- Applied upselling techniques that enhanced average check totals through clear communication of menu specials.
- Addressed customer complaints promptly, fostering positive dining experiences and encouraging repeat visits.
- Aided coworkers during peak hours, promoting teamwork that improved overall productivity.
- Processed cash transactions with precision, contributing to accurate daily financial reports.
Michael Kors Brand Ambassador
Macys
San Antonio, TX
10.2023 - 06.2024
- Assisted customers by providing product demonstrations and promotions to enhance brand visibility.
- Built strong connections with customers to promote brand loyalty and encourage repeat purchases.
- Maintained organized and stocked merchandise to meet sales demand.
- Created engaging displays and signage to attract customers to products.
- Supported recovery efforts on the sales floor.
- Facilitated application processes for credit cards.
Security
Mazzuca
San Antonio, TX
04.2021 - 02.2023
- Enhanced security measures, significantly reducing incidents on property premises.
- Followed company, safety, security policies, and procedures.
- Monitored construction sites to maintain safety and security protocols. Assisted in identifying potential hazards to protect site integrity. Supported teams in implementing security measures during project phases.
- Signed employees in and out to make sure they are all accounted for
Education
High School Diploma -
Judson High School
Converse, TX01.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Loan Star Title Loans
10.2025 - Current
Server
Saltgrass
06.2024 - 12.2026
Michael Kors Brand Ambassador
Macys
10.2023 - 06.2024
Security
Mazzuca
04.2021 - 02.2023
High School Diploma -
Judson High School