Jade Kuykendall
Chandler,AZ
Summary
My name is Jade, I am highly capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Work areas have a history of being kept clean, neat, and professionally organized. When it comes to answering customers' questions and recording order information, professionalism is essential. Problem-solver with experience in customer service. Pursuing a position with greater responsibilities and potential for advancement. Team-oriented, with a strong commitment to promoting a positive work and shopping environment. Good listening skills combined with a detail-oriented and attentive nature.
Overview
6
6
years of professional experience
Work History
Claims Associate/ Dispatcher Manager
Just Better Air Conditioning & Heating
Tempe, AZ
11.2024 - Current
- Processed and evaluated insurance claims, ensuring compliance with company policies and procedures.
- Collaborated with internal teams to resolve claim discrepancies and enhance customer satisfaction.
- Analyzed claim data to identify trends and recommend process improvements for efficiency.
- Trained new team members on claims processing protocols and best practices.
- Monitored claims status and communicated updates to clients, fostering strong relationships.
- Led initiatives to reduce turnaround times for claims processing, improving overall workflow efficiency.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
Receptionist Administrator
Paragon Service Pros
Queen Creek, AZ
11.2023 - 11.2024
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating timely information exchange and collaboration.
- Maintained accurate records of incoming and outgoing correspondence, enhancing organizational efficiency.
- Assisted in implementing office procedures that improved workflow and reduced administrative delays.
- Utilized multi-line phone systems to handle high call volumes while maintaining professionalism and accuracy.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Teacher
Kids Incorporated Daycare
San Tan Valley, AZ
06.2023 - 11.2023
- Developed and implemented engaging lesson plans to enhance children's learning and development.
- Assisted lead teacher in managing classroom activities and maintaining a positive learning environment.
- Supported the emotional and social growth of children through individualized attention and encouragement.
- Collaborated with parents to communicate child progress, ensuring consistent support between home and school.
- Adapted teaching methods to accommodate diverse learning styles and special needs of students.
- Organized age-appropriate educational materials to stimulate creativity and critical thinking in children.
Customer Service/Dispatcher
Jasper’s Pool Supply
San Tan Valley, AZ
05.2022 - 06.2023
- Answered Number phone calls per Timeframe to assist customers.
- Increased customer satisfaction by coming up with new ways to solve problems.
- Developed a reputation for punctuality and hard work.
- Assisted in the creation of type procedures.
- Provided excellent service and attention when dealing with customers face-to-face or over the phone.
- Learned Task and Task to help with office needs.
- Kept my Type knowledge up to date by doing Task and Task.
- Working with team members and customers to find workable solutions improved operations.
- Responded to over Number daily requests accurately and efficiently.
- Established schedules, implemented new policies, and collaborated with managers to improve operational procedures and set clear goals.
Liquor Store Clerk
Safeway
San Tan Valley, AZ
02.2021 - 11.2021
- Drove significant sales increases in Type and Type products by combining product knowledge, sales abilities, and customer relations skills.
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
- Listened to the needs and desires of customers in order to identity and recommend the best products.
- Kept the Type and Type areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
- Opened, shelved, and merchandised new products in visually appealing and well-organized displays for maximum sales promotions.
- Greeted customers and assisted them with product questions, selections, and purchases, both in store and online.
Cashier
Safeway
San Tan Valley, AZ
02.2020 - 11.2021
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Help customers by guiding them and answering their questions.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Checked customer prices and processed sales by scanning barcodes.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
Education
Associate's degree - Forensic Science
Central Arizona College
San Tan Valley, AZ05.2021
High school diploma - undefined
Combs High School
San Tan Valley, AZ05.2020
Skills
- Performed data entry tasks efficiently to maintain accurate records
- Provided customer service support to enhance client satisfaction
- Conducted cold calling to generate leads and expand customer base
- Utilized computer skills to optimize workflow and improve productivity
- Executed heavy lifting tasks to assist team operations
- Maintained cleanliness and sanitization of work areas
- Handled cash transactions accurately to ensure financial integrity
- Demonstrated excellent verbal communication to facilitate effective interactions
- Assisted in stocking inventory to ensure availability of products
- Exhibited good telephone etiquette to uphold professional standards
- Fostered positive customer relations through attentive service
- Managed multiple tasks simultaneously to improve overall efficiency
- Processed accounts receivable to enhance financial tracking
- Leveraged QuickBooks for effective financial management
Timeline
Claims Associate/ Dispatcher Manager
Just Better Air Conditioning & Heating
11.2024 - Current
Receptionist Administrator
Paragon Service Pros
11.2023 - 11.2024
Assistant Teacher
Kids Incorporated Daycare
06.2023 - 11.2023
Customer Service/Dispatcher
Jasper’s Pool Supply
05.2022 - 06.2023
Liquor Store Clerk
Safeway
02.2021 - 11.2021
Cashier
Safeway
02.2020 - 11.2021
Associate's degree - Forensic Science
Central Arizona College
High school diploma - undefined
Combs High School