Jade lang
north richland hills
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, demonstrated at Twin Peaks Restaurants. Proven ability to enhance guest engagement and satisfaction, consistently exceeding sales targets. Expertise in cash handling and relationship management, fostering loyalty and repeat business through personalized service and tailored solutions.
Overview
4
4
years of professional experience
Work History
Twin Peaks Server
Twin Peaks Restaurants
05.2024 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Retail Sales Associate Worker
Saras Secret
09.2022 - 11.2023
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Manager of Sales
Jennys Beauty Supply
07.2021 - 01.2022
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
Education
Associate of Arts - Developmental Psychology
The University of Texas At Dallas
Richardson, TX05-2026
High School Diploma -
Grand Praire High School
Grand Prairie, TX06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Sales techniques
- Suggestive selling
- Relationship management
Timeline
Twin Peaks Server
Twin Peaks Restaurants
05.2024 - Current
Retail Sales Associate Worker
Saras Secret
09.2022 - 11.2023
Assistant Manager of Sales
Jennys Beauty Supply
07.2021 - 01.2022
Associate of Arts - Developmental Psychology
The University of Texas At Dallas
High School Diploma -
Grand Praire High School
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