Melissa Polo
Hollywood,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Twin Peaks Girl
Twin Peaks
Hollywood, FL
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Nail Salon Receptionist
diva nails studio
Hollywood , FL
06.2023 - Current
- Welcome walk-ins, answer questions about services and schedule appointments based on availability.
- Inform clients about new services and discounts.
- Booking and confirming appointments via phone and email.
- Processing transactions (cash and credit cards) and issuing receipts.
- Maintain a tidy reception area.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Resolved customer complaints in a professional manner.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
Nail Salon Receptionist
Toi Spa
Hollywood , FL
10.2021 - 08.2022
- Processed payments for services rendered.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
- Resolved customer complaints in a professional manner.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Managed the front desk area by ensuring that it was always neat and presentable.
- Greeted customers and provided exceptional customer service.
- Ensured all areas of the salon were clean and organized at all times.
Education
High School Diploma -
South Broward High School
Hollywood, FL06-2021
Skills
- POS System Operation
- Customer Service
- Appointment Scheduling
- Marketing
- Reception Area Maintenance
- Strong Organization
- Phone Etiquette
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Twin Peaks Girl
Twin Peaks
07.2024 - Current
Nail Salon Receptionist
diva nails studio
06.2023 - Current
Nail Salon Receptionist
Toi Spa
10.2021 - 08.2022
High School Diploma -
South Broward High School