Jade Leake
San Angelo,TX
Summary
Resourceful professional with experience in fast-paced environments, adept at multitasking and applying critical thinking to resolve challenges. Leveraged technology to deliver effective solutions while achieving organizational goals. Mentored new employees to enhance performance and meet production metrics. Strong collaborator and self-starter, capable of excelling in both supervisory and support roles.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Back Office Supervisor
Radius Global Solutions LLC
San Angelo, TX
03.2024 - 01.2026
- Regularly assessed the team’s performance by tracking daily numbers.
- Performed quality assurance reviews to enhance team skills and correct errors.
- Identify training needs and provide opportunities for professional development.
- Maintained clear communication with team members and upper management to foster collaboration and ensure alignment with company goals.
Customer Service Representative
Radius Global Solutions LLC
San Angelo, TX
01.2022 - 03.2024
- Reviewed borrowers' loans to determine an appropriate pay plan.
- Conducted outbound calls to verify or correct information, enhancing data accuracy.
- Utilized COD and NSLDS platforms to ensure accurate loan data.
- Conducted outbound calls to verify and update borrower information.
Account Resolution Specialist/Customer Service
Performant Recovery Inc.
San Angelo, TX
01.2017 - 12.2021
- Worked directly with student loan borrowers to find a resolution for their defaulted student loan.
- Set up monthly payments and negotiated pay off amounts.
- Answered phone calls in a timely manner, set call back appointments as necessary.
- Managed inbound calls promptly and scheduled follow-up appointments to enhance customer engagement.
Registered Dental Assistant
Concho Valley Endodontics
San Angelo, TX
01.2015 - 12.2016
- Supported dentist during root canals, fillings, and apicoectomy surgeries to enhance patient care.
- Worked closely with patients before, during and after dental procedures.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Guided patients through procedures to ensure comfort and understanding of treatment.
- Sharpened, sterilized and packaged dental instruments.
- Reviewed status of waiting room on a routine basis to ensure patients were being seen in a timely fashion and all paperwork was completed prior to being called back.
Senior Account Representative
Sitel Corporation
San Angelo, TX
06.2011 - 01.2015
- Completed trainings in customer de-escalation and critical thinking, effectively managing multiple computer systems while engaging with customers.
- Assisted customers in accessing their online accounts, reset passwords when needed. Answered general questions about late fees, over draft fees, payments, etc.
- Mentored new hires on system usage and departmental processes, facilitating their successful integration into the team.
Education
high school diploma -
Central High School
Skills
- Account management
- Customer service
- Regulatory compliance
- Technical troubleshooting support
- Computer skills
- Microsoft Word
- Executive administrative support
- Administrative experience
- Employee supervision
- Fast-paced multitasking
- Time management
- Interpersonal collaboration
- Computer operation
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, Registered Dental Assistant
Timeline
Back Office Supervisor
Radius Global Solutions LLC
03.2024 - 01.2026
Customer Service Representative
Radius Global Solutions LLC
01.2022 - 03.2024
Account Resolution Specialist/Customer Service
Performant Recovery Inc.
01.2017 - 12.2021
Registered Dental Assistant
Concho Valley Endodontics
01.2015 - 12.2016
Senior Account Representative
Sitel Corporation
06.2011 - 01.2015
high school diploma -
Central High School