Shena Anxhela
Tirane,Albania
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Back Office Supervisor
Teleteam
08.2018 - 05.2019
- Back office quality
Customer Service Representative
Intercall Albania
07.2019 - 05.2020
- Intercall Albania – customer service in Spanish and German Language.
Customer Service Representative
Teleperformance
05.2020 - 09.2022
- Customer Service – in English and Spanish language
Customer Service Representative
Webhelp
11.2022 - 06.2023
- Webhelp customer service in Spanish
Project Manager
Easy Remoteling
09.2023 - Current
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Education
High School Kajtazi Brothers
01.2011 - 04.2014
Speech Language Pathologist -
Medicine University of Tirana
01.2014 - 04.2017
Skills
- Contract Management
- Work flow planning
- Project Management
- Productivity Improvement
- Strategic Planning
- Project tracking
- Technical Support
- Root Cause Analysis
- Performance Improvements
- Client Relations
- Customer Relations
- Staff Management
- Influencing skills
Professional Field
Speech Language Pathologist
Personal Information
- Place of Birth: Tirane
- Date of Birth: 09/05/1996
- Gender: Female
- Nationality: Albanian
Timeline
Project Manager
Easy Remoteling
09.2023 - Current
Customer Service Representative
Webhelp
11.2022 - 06.2023
Customer Service Representative
Teleperformance
05.2020 - 09.2022
Customer Service Representative
Intercall Albania
07.2019 - 05.2020
Back Office Supervisor
Teleteam
08.2018 - 05.2019
Speech Language Pathologist -
Medicine University of Tirana
01.2014 - 04.2017
High School Kajtazi Brothers
01.2011 - 04.2014
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