Jade Levy
Memphis,TN
Summary
Results-driven individual with a versatile background in customer service and order processing. Known for exceptional conflict resolution and order fulfillment skills, ready to leverage expertise to enhance operational efficiency and elevate customer experiences.
Overview
7
7
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Memphis, TN
01.2024 - 09.2026
- Provided accurate information to taxpayers regarding tax inquiries and compliance requirements.
- Assisted in resolving taxpayer issues through effective communication and problem-solving techniques.
- Managed case files using IRS systems to track and document taxpayer interactions efficiently.
- Educated taxpayers on available resources, ensuring understanding of their rights and responsibilities.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
Warehouse Associate
Amazon
Olive Branch, MS
10.2023 - 02.2026
- Collaborated with team members to streamline order picking processes, improving overall efficiency.
- Conducted regular safety inspections to maintain compliance with workplace safety regulations.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in reducing product damage by properly handling and storing materials.
Unarmed Security Officer
Allied Universal Security Services
Memphis, TN
04.2023 - 10.2023
- Monitored premises to prevent and respond to security breaches and unauthorized access.
- Conducted regular patrols to ensure safety and compliance with security protocols.
- Collaborated with law enforcement during incidents, providing detailed reports and witness statements.
- Trained new officers on procedures, emergency response, and customer service standards.
Customer Service Associate
JCPenney
Memphis, TN
01.2020 - 04.2023
- Processed customer transactions efficiently using POS systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Provided exceptional service to diverse clientele, fostering an inclusive shopping atmosphere.
- Restocked and organized merchandise in front lanes.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Education
Diploma - Cosmetology
Gould's Academy
Memphis, TN09-2020
High School Diploma -
Ridgeway High School
Memphis, TN05-2018
Skills
- Account Management
- Customer Relations
- Conflict Resolution
- Administrative Support
- Clerical Support
- Cash Handling & Reconciliation
- Documentation & Recordkeeping
- Order Fulfillment
- Order Processing
- General security
- Incident reporting
- Security screenings
Timeline
Contact Representative
Internal Revenue Service, IRS
01.2024 - 09.2026
Warehouse Associate
Amazon
10.2023 - 02.2026
Unarmed Security Officer
Allied Universal Security Services
04.2023 - 10.2023
Customer Service Associate
JCPenney
01.2020 - 04.2023
Diploma - Cosmetology
Gould's Academy
High School Diploma -
Ridgeway High School