Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Martin

Pahrump,NV

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Elevance Health
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Front Desk

Glen Ivy Hot Springs
03.2021 - 07.2022
  • Is responsible for day to day operations of the guest service department.
  • Treatment bundling and bath house sales, discounts and book all services, promotions, programs and products.
  • Proficient in Resort Suite scheduling system.
  • Cash handling. As a cashier it is my responsibility that I am an organized and complete my daily shift with a consistent and abundant attitude of service.

Sales Associate

Dollar Tree
05.2019 - 02.2020
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assess customers needs and provide information on product features.
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
  • Maintain in-stock and presentable condition assigned areas.
  • Remain knowledgeable on products offered and discuss available options.
  • Process POS (point of sale) purchases.
  • Cross sell products.
  • Handle returns of merchandise.
  • Team up with co-workers to ensure proper customer service.
  • Build productive trust relationships with customers.
  • Comply with inventory control procedures.

Call Center Rep

Elections Associate/Clerk Service
05.2018 - 12.2018
  • Gather and process cancellation and verification of voter records.
  • Assist in processing provisional ballots and roster checking.
  • File maintenance and reporting.
  • File maintenance (computer and manual).
  • Assist the clerk in any capacity, may include filing and managing election-related forms.
  • Prepares Electronic Voter Interface Device (EVID) to check in voters.
  • Is flexible to work any needed position required at the precinct.
  • Must be able to replace clerk in case of an emergency.
  • TEMP

Inbound Call Center Customer Rep

Advent-Apparel
10.2017 - 05.2018
  • Handle complaints, troubleshoot problems, and provide information.
  • Provide accurate directions to callers and store locations.
  • Assist callers with changing delivery dates, converting delivery to pick up and vice versa, adding or deleting items off an order.
  • Assist delivery teams with call in to report road hazards, damaged items, or mistakes while on merchandise on delivery.
  • Maintain detailed and clear notes regarding calls and be able to communicate effectively via phone, face-to-face, and through email.

Education

Orange Grove Highschool - undefined

Orange Grove Highschool
California

Basics of skin anatomy and physiology, Lessons on customer service, business and career skills

Salon Success Academy

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Complaint handling

Certification

Esthetician License in California and Nevada

Timeline

Customer Service Representative

Elevance Health
10.2022 - Current

Front Desk

Glen Ivy Hot Springs
03.2021 - 07.2022

Sales Associate

Dollar Tree
05.2019 - 02.2020

Call Center Rep

Elections Associate/Clerk Service
05.2018 - 12.2018

Inbound Call Center Customer Rep

Advent-Apparel
10.2017 - 05.2018

Orange Grove Highschool - undefined

Orange Grove Highschool

Basics of skin anatomy and physiology, Lessons on customer service, business and career skills

Salon Success Academy

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Jade Martin