Jade Martinez-Morfin
San Antonio
Summary
Energetic and customer-focused professional with a strong background in fast-paced environments, customer service, and problem-solving. Known for creating positive customer experiences, exceeding performance goals, and maintaining a friendly, high energy attitude. Thrives in outdoor and active roles, with a strong work ethic and a passion for delivering top-tier service and building connections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Teacher
Pinnacle Montessori Academy of Potranco
San Antonio, TX
11.2024 - Current
- Maintained a calm and structured environment with young children, demonstrating patience and adaptability.
- Developed daily lesson plans and managed classroom routines.
- Prioritized safety, cleanliness, and communication with parents and staff.
- Facilitated small group activities to enhance students' social and cognitive skills.
- Collaborated with parents and staff to develop supportive educational plans for students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Laboratory Assistant
Mission Pharmacal
Boerne, TX
02.2025 - 06.2025
- Maintained sterile work environments, adhering to safety protocols and best practices.
- Prepared samples for testing, following established procedures and guidelines meticulously.
- Documented experimental results clearly, supporting research initiatives and data integrity.
- Utilized software for data entry and analysis, promoting organized record-keeping practices.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
Debit Card Fraud Resolutions / Escalations III
J.P. Morgan Chase
San Antonio, TX
02.2023 - 11.2024
- Addressed complex customer issues to enhance satisfaction and loyalty.
- Analyzed issues and delivered strategic solutions utilizing critical thinking and problem-solving expertise.
- Facilitated training for new employees while actively participating in team quality assurance initiatives.
Inbound Fraud Specialist I-II
J.P. Morgan Chase
San Antonio, TX
02.2022 - 02.2023
- Evaluated suspicious account activities and supported customers in implementing protective strategies.
- Orchestrated team engagement activities, including the design and distribution of newsletters and the planning of internal events.
- Drove performance improvements and fostered customer satisfaction through dedicated service initiatives.
Postal Support Employee (PSE)
United States Postal Service
San Antonio, TX
11.2021 - 02.2022
- Executed timely processing of incoming and outgoing mail to ensure seamless communication flow.
- Oversaw postal equipment functionality and maintained orderly work environments to enhance efficiency.
- Processed and sorted incoming mail items, ensuring accuracy and adherence to USPS guidelines.
Cashier, Trainer, General Employee
Bill Miller BBQ
San Antonio, TX
06.2020 - 11.2021
- Provided excellent front-end service in both counter and drive-thru settings.
- Handled cash, credit card transactions, and customer complaints with professionalism.
- Conducted comprehensive training sessions for new hires to enhance customer service skills, food preparation techniques, and understanding of company protocols.
- Assisted with inventory restocking and opening/closing duties.
Education
High School-Diploma -
John Paul Stevens High School
San Antonio, TX06-2020
Skills
- Cash Handling & POS Systems
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Fast-Paced Multitasking
- Team Collaboration
- Verbal & Written Communication
- Attention to Detail
- Reliability & Punctuality
Certification
CPR Certified
Timeline
Laboratory Assistant
Mission Pharmacal
02.2025 - 06.2025
Lead Teacher
Pinnacle Montessori Academy of Potranco
11.2024 - Current
Debit Card Fraud Resolutions / Escalations III
J.P. Morgan Chase
02.2023 - 11.2024
Inbound Fraud Specialist I-II
J.P. Morgan Chase
02.2022 - 02.2023
Postal Support Employee (PSE)
United States Postal Service
11.2021 - 02.2022
Cashier, Trainer, General Employee
Bill Miller BBQ
06.2020 - 11.2021
High School-Diploma -
John Paul Stevens High School