Jade Matthews
Newnan
Summary
Detail-oriented customer service and scheduling professional with experience managing high-volume bookings, coordinating appointments, and maintaining consistent client communication. Proven ability to track workflows, provide timely updates, and deliver excellent service in fast-paced environments while maintaining accuracy and client satisfaction.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator / Customer Service
All State World Cargo
06.2023 - Current
- Book and coordinate daily freight loads, managing up to 300 loads per day
- Track shipments and provide real-time status updates to customers
- Maintain regular communication with clients to schedule and confirm appointments
- Resolve scheduling issues and delays efficiently to ensure high customer satisfaction
- Maintain accurate load documentation and system records
Client Service Specialist
Senoia Animal Hospital
07.2021 - 06.2023
- Manage daily appointment scheduling and calendar coordination for a busy veterinary practice
- Serve as the primary point of contact for clients in person and by phone
- Maintain accurate client and patient records with attention to detail and confidentiality
- Coordinate communication between clients, technicians, and veterinarians
- Support workflow efficiency by assisting staff as needed
Manager
Blue Eyed Daisy
02.2016 - 10.2019
- Created and managed employee schedules to ensure proper staffing coverage
- Delivered consistent, high-quality customer service while overseeing daily operations
- Trained staff in customer service standards and Point of Sale (POS) systems
- Handled inventory purchasing and resolved customer concerns professionally
Sales Associate
Dick’s Sporting Goods
09.2015 - 02.2016
- Assisted customers with product selection and inquiries
- Maintained organized sales floor and inventory
Education
High School Diploma -
Northgate High School
Newnan, GA05-2014
Skills
- High-Volume Scheduling & Load Coordination
- Customer Communication & Status Updates
- Appointment Booking & Confirmation
- Data Entry & Record Accuracy
- Multitasking in Fast-Paced Environments
- Microsoft Office (Word, Excel, Outlook)
- Client Satisfaction & Problem Resolution
- Problem-solving
- Decision-making
- Scheduling coordination
- Client relations
- Customer service
Timeline
Logistics Coordinator / Customer Service
All State World Cargo
06.2023 - Current
Client Service Specialist
Senoia Animal Hospital
07.2021 - 06.2023
Manager
Blue Eyed Daisy
02.2016 - 10.2019
Sales Associate
Dick’s Sporting Goods
09.2015 - 02.2016
High School Diploma -
Northgate High School