Anthony Arribas
Elizabeth,NJ
Summary
Results driven Operations and Logistics professional with experience in freight forwarding, transportation coordination, and customer relationship management. Skilled in managing domestic and international shipments, negotiating rates, and resolving operational challenges. Successfully managed 50–100 shipments monthly while building strong relationships with customers and partners and supporting efficient logistics operations.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Service Monitoring Representative
Supreme Security Systems
09.2018 - 02.2021
- Responded to burglary, fire, and EMS alarms, delivering real-time troubleshooting support to ensure swift resolution.
- Conducted system testing, documented service activity, and coordinated technician dispatch to enhance operational efficiency.
- Investigated false alarms and resolved system issues, clarifying situations for customers to maintain trust and satisfaction.
Operations & Sales Coordinator / Freight Forwarder
Maximum Freight
08.2024 - 09.2026
- Advanced through dispatching, freight forwarding, and sales responsibilities as scope and responsibilities increased.
- Coordinated driver assignments, daily schedules, routing, and real time load tracking in a high-volume transportation environment.
- Managed freight forwarding activities including load quoting, carrier booking, shipment documentation, routing, and customer coordination.
- Managed pricing and coordination for approximately 50 - 100 domestic and international shipments per month.
- Built and maintained customer relationships while supporting rate negotiation, shipment updates, issue resolution, and account communication.
- Monitored shipment progress and proactively addressed delivery delays by coordinating with customers, carriers, drivers, and internal teams.
- Utilized CRM and TMS systems for workflow management, documentation, communication, and load tracking.
- Collaborated with management to relay customer feedback and identify opportunities for process improvement.
- Maintained consistent follow through and professional communication to support customer retention and service quality.
Life Insurance Agent
American Income Life Insurance Company
10.2021 - 09.2023
- Conducted high-volume inbound and outbound calls to union members regarding life insurance products and benefits.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales
- Guided clients through the full application process while maintaining accuracy and compliance.
- Prospected new leads, managed follow-ups, and maintained a personal sales pipeline.
- Applied needs-based sales, objection handling, and consultative communication techniques.
- Explained policy features, advantages, and limitations to help clients evaluate available plans.
Education
Computer & Network Support Technician - Information Technology
Lincoln Technical Institute
Iselin, NJ5 2018
Skills
- Customer Service
- Dispatching & Scheduling
- Logistics Coordination
- Sales & Negotiation
- CRM Systems
- Load Tracking & Documentation
- High-Volume Communication
- Problem Solving
- Time Management
- Decision-making
- Complaint handling
- Feedback management
Languages
Spanish
Limited Working
Timeline
Operations & Sales Coordinator / Freight Forwarder
Maximum Freight
08.2024 - 09.2026
Life Insurance Agent
American Income Life Insurance Company
10.2021 - 09.2023
Customer Service Monitoring Representative
Supreme Security Systems
09.2018 - 02.2021
Computer & Network Support Technician - Information Technology
Lincoln Technical Institute