Jade McMillan
Corporate
Angie,LA
1
Certification
4
years of professional experience
Dedicated Customer Service Representative with proven success in enhancing customer satisfaction through effective problem resolution and empathetic communication. Skilled in time management and team collaboration to deliver exceptional service. Proficient in decision making and effective communication with a strong focus on patient care and Health promotion.
Work History
Customer Service Representative
4 Years 7 Months- Enhanced customer satisfaction through knowledgeable and friendly service.
- Resolved customer complaints by employing strategic problem solving and clear communication, leading to improved customer satisfaction.
- Collaborated with team members to refine service delivery processes, enhancing overall customer experience.
- Maintained professionalism in stressful situations, successfully diffusing tension and ensuring continued customer engagement.
Education
Associate of Science - Nursing
- Honoree of Honor Society Certificate
- Tops Scholarship Recipient
- Awarded Cum Laude
- Dean's List
- Pell Grant Scholarship Recipient
- National Beta Club Member
Skills
Customer Needs Assessment
Analytical Problem Solving
Conflict resolution
Conflict management
Time Management
Team Collaboration
Empathy and Patience
Certification
- ACE - Adobe Certified Expert, Photoshop
- Basic Life Support BLS Training
Timeline
Customer Service Representative
Corporate
03.2022 - CurrentRead More
NTCC
Associate of Science from Nursing
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