Summary
Overview
Work History
Education
Skills
Timeline

Jade Morris

West Palm Beach

Summary

Results-driven customer service representative with strong problem resolution and conflict management skills. Proven ability to enhance team efficiency and streamline processes, delivering exceptional service to clients and optimizing operational procedures.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
Boynton Beach, FL
08.2023 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed reservations and scheduling using proprietary Uhaul software to optimize fleet utilization.
  • Trained new team members on customer service protocols and operational procedures.
  • Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.

Security Officer

AAA Security
West Palm Beach, FL
08.2022 - 04.2025
  • oversee and patrol premises to prevent and detect signs of intrusion , while screening individuals to prevent passage of prohibited articles into restricted areas.

Security Officer

Allied Universal Security Services
West Palm Beach, FL
02.2022 - 07.2023
  • Implemented access control measures to safeguard restricted areas effectively.

Security Officer

Frontline
West Palm Beach, FL
11.2018 - 01.2021
  • Monitored premises to ensure safety and security of staff and visitors.
  • Conducted regular patrols to detect and deter potential security threats.
  • Assisted in incident reporting and documentation procedures for effective response management.
  • Collaborated with local law enforcement to enhance emergency preparedness plans.

Education

Associate of Nursing - Dental Assistant

Florida Career College, West Palm Beach, FL
01-2023
  • [Number] GPA 3.0
  • Ranked in Top [Number]% of class20

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Conflict resolution
  • Computer proficiency
  • Call center experience
  • Problem resolution

Timeline

Customer Service Representative - Uhaul Moving And Storage
08.2023 - Current
Security Officer - AAA Security
08.2022 - 04.2025
Security Officer - Allied Universal Security Services
02.2022 - 07.2023
Security Officer - Frontline
11.2018 - 01.2021
Florida Career College - Associate of Nursing, Dental Assistant
Jade Morris