Jade Mutin
Houston,TX
Summary
Polite and professional successful in applying strong communication and problem resolution skills to ,each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty And safety.
Overview
10
10
years of professional experience
Work History
Security Officer
United Protective Svc
01.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Enforce Security
04.2020 - 01.2022
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Overnight Stocker and Receiver
Walmart
05.2014 - 08.2017
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Greeted store customers and discussed needs.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Education
N/a - Radiology
Houston Community College
Houston, TX05.2027
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Verbal and written communication
- Customer Service
- Active Listening
Timeline
Security Officer
United Protective Svc
01.2022 - Current
Security Officer
Enforce Security
04.2020 - 01.2022
Overnight Stocker and Receiver
Walmart
05.2014 - 08.2017
N/a - Radiology
Houston Community College
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