Jade Navarro
The Ups Store
Spring,TX
2
Languages
2
years of professional experience
Experienced in managing high-stress situations and resolving customer complaints while training new staff to uphold service quality. Leverages strong critical thinking and product knowledge to enhance customer satisfaction and loyalty. Committed to driving organizational success through superior customer engagement.
Work History
Customer Service Representative
1 Year 1 Month- Assisted customers with shipping and packaging inquiries to ensure satisfaction.
- Processed transactions efficiently using POS systems for accurate order management.
- Resolved customer complaints promptly, enhancing overall service quality.
- Collaborated with team members to maintain a clean and organized workspace.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new staff in operational procedures and customer service standards.
- Conducted training sessions for new hires, ensuring consistent level of service across the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Waitress
9 Months- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Managed cash register operations, accurately processing payments and handling transactions.
- Adapted to fast-paced environment, efficiently managing multiple tables and orders simultaneously.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma
Skills
Customer service
Complaint handling
Payment processing
Client relations
Customer relations
Customer satisfaction measurement
Product knowledge
Complaint resolution
Payment management
Customer satisfaction evaluation
Telephone etiquette
Computer proficiency
Coordination
Staff training
Relationship building
Problem resolution
Critical thinking
Retail store support
Store maintenance
Shipping and logistics
POS systems expert
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Graphic Design
Animal Care
Timeline
Customer Service Representative
The Ups Store
06.2025 - 07.2026Read More
Waitress
Russo's New York Pizzeria & Italian Kitchen
09.2024 - 06.2025Read More
Spring Highschool
High School Diploma
Read More