Jade Nesbitt
Jacksonville
Summary
Adept at driving customer satisfaction and managing financial transactions, I leveraged my time management and conflict resolution skills at Voya Financial to enhance service delivery. My expertise in employee training and inventory management, coupled with a knack for innovative solutions, consistently propelled operational excellence and team success.
Overview
10
10
years of professional experience
Work History
Nail Technician
Self Employed Services
Jacksonville
06.2018 - Current
- Conducted consultations with clients to determine their needs and preferences.
- Scheduled client appointments and accepted payments.
- Developed creative designs on nails using a variety of colors and materials.
Online Banking Solutions
Aerotek (Vystar Credit Union)
Jacksonville
11.2019 - 02.2020
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized specialized tools such as data mining software programs for the purpose of detecting potentially fraudulent transactions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Licensed Customer Service Representative
Voya Financial
Jacksonville
11.2016 - 05.2017
- Oversaw warranty counseling process to manage expense controls.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Worked closely with payroll staff to ensure accurate processing of employee deductions for contribution amounts.
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Assistant Manager
Journeys Shoes
Jacksonville
08.2016 - 02.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created reports on sales trends, inventory levels, and financial data.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Video Teller
Bank of America
Jacksonville
01.2015 - 08.2016
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Monitored incoming and outgoing calls from automated call distribution system to ensure prompt response times were maintained.
- Reported suspicious activity or potential fraud cases according to established protocols.
- Processed deposits, withdrawals, transfers, loan payments and other financial transactions using a computerized system.
Education
High School Diploma -
Pathways Academy
Jacksonville, FL09-2012
Skills
- Customer service
- Time management
- Financial transactions
- Employee training
- Inventory management
- Sales reporting
- Conflict resolution
Timeline
Online Banking Solutions
Aerotek (Vystar Credit Union)
11.2019 - 02.2020
Nail Technician
Self Employed Services
06.2018 - Current
Licensed Customer Service Representative
Voya Financial
11.2016 - 05.2017
Assistant Manager
Journeys Shoes
08.2016 - 02.2017
Video Teller
Bank of America
01.2015 - 08.2016
High School Diploma -
Pathways Academy